You are here

Bilingual Confidential Victim Advocate

Job Description
Organization: 
TESSA
Organization Type: 
501(c)(3)
Job Location: 
Pikes Peak Region
Type of Job: 
Full-time
Job Category: 
Programs/Services | Other
Job Description: 

SYNOPSIS:    This position is for a bilingual advocate (English and Spanish speaking). The person in this position is responsible for providing advocacy to domestic violence and/or sexual assault clients.  Advocacy includes, but is not limited to, support, safety planning, information and referrals, assistance with the protective order process, court support, crisis intervention, hospital call-outs and community outreach and education.

 

RESPONSIBILITIES:

CLIENT SERVICES

  • Utilize bilingual skills to serve survivors of domestic and sexual violence
  • Provide crisis intervention, information, referrals, safety planning, and support in person and on the phone; complete follow-up with survivor per department policy
  • Provide assistance with the protective order process
  • Provide education and information to the survivor to support informed choices
  • Maintain confidentiality as directed by the survivor and in compliance with Colorado statute
  • Facilitate psycho-educational groups for survivors, including evening groups
  • Participate in weekly case staffings
  • Work cooperatively with other agencies and individuals involved with the survivor to assure comprehensive service delivery to the survivor and children
  • Provide on-call services to survivors of sexual assault or domestic violence to area hospitals
  • Deliver programs and services in a manner that is respectful and sensitive to the survivors’ cultural experience
  • Identify gaps in the systems that survivors navigate and address those gaps appropriately
  • Conduct community education presentations, training, and outreach as needed
  • Recommend multicultural services, programming, and outreach as appropriate
  • Provide training, instruction, guidance and support to volunteers and interns
  • Assist with translating materials from English into Spanish
  • Understand department objectives and how they relate to the goals of the agency
  • Provide support to other departments
  • Prevent, identify, and remove discriminatory barriers in services provided
  • Work with Advocacy Manager to further develop bilingual resources and advocacy for survivors

RECORD KEEPING

  • Complete documentation of initial survivor meeting, e.g. Intake and Contact Summary notes, and any additional documentation associated with survivor contacts per department protocol
  • Maintain survivor records in a timely and accurate manner
  • Communicate and follows up on necessary information
  • Assist in collecting and entering client statistics for program management and grant reporting

 

CULTURAL INCLUSIVITY

  • Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of and interactions with individuals who are diverse from ourselves 
  • Recognize the importance of multicultural sensitivity, responsiveness to, knowledge of, and understanding about diversity
  • Apply the principles of multiculturalism and diversity in training and staff development.
  • Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members
  • Use organizational change processes to support culturally informed organizational policies and procedures

 

Other

  • Commit to TESSA’s organizational mission, vision, and operating philosophy
  • Treat survivors with respect, dignity, and empathy
  • Attend staff, other relevant meetings, trainings, and inservices
  • Other duties and projects as requested by manager

 

QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty.  The requirements listed below are representative of the knowledge, skills and/or abilities required to perform this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • B.A. or B.S. Degree preferred
  • Fluency in Spanish required
  • Two years relevant experience; equivalent combination of education and/or experience may be considered.
  • Knowledge of domestic and sexual violence issues and experience working with DVSA victims
  • Excellent organizational, communication, problem solving, and inter-personal skills
  • Attention to detail
  • Displays a positive attitude, works well with others, and accepts direction well.
  • Ability to work well under stressful and emotionally-taxing circumstances and engage in effective self care
  • Ability to empathize, encourage and guide
  • Available to work evenings or weekends when necessary
  • Must be proficient in Microsoft Office and have general computer skills
  • Possess vision and hearing sufficient to work on a computer, on the phone and in person
  • Ability to lift 50lbs, intermittently
  • Valid driver's license and car insurance
  • Must be willing to complete background checks
  • Ability to read, write and speak English and Spanish
  • Fluency in ASL preferred

 

The following experience/knowledge is not required but helpful:

  • Background in direct services for battered women or sexual assault programming
  • Familiarity with the criminal and civil court system
  • Experience in community organizing

 

TESSA is an equal opportunity employer.

 

For Application Instructions Visit:
www.TESSAcs.org/employment

 

This job is open until filled.
Official review of applications will begin on 01.19.2019

 

Areas of Responsibility

RESPONSIBILITIES:

CLIENT SERVICES

  • Utilize bilingual skills to serve survivors of domestic and sexual violence
  • Provide crisis intervention, information, referrals, safety planning, and support in person and on the phone; complete follow-up with survivor per department policy
  • Provide assistance with the protective order process
  • Provide education and information to the survivor to support informed choices
  • Maintain confidentiality as directed by the survivor and in compliance with Colorado statute
  • Facilitate psycho-educational groups for survivors, including evening groups
  • Participate in weekly case staffings
  • Work cooperatively with other agencies and individuals involved with the survivor to assure comprehensive service delivery to the survivor and children
  • Provide on-call services to survivors of sexual assault or domestic violence to area hospitals
  • Deliver programs and services in a manner that is respectful and sensitive to the survivors’ cultural experience
  • Identify gaps in the systems that survivors navigate and address those gaps appropriately
  • Conduct community education presentations, training, and outreach as needed
  • Recommend multicultural services, programming, and outreach as appropriate
  • Provide training, instruction, guidance and support to volunteers and interns
  • Assist with translating materials from English into Spanish
  • Understand department objectives and how they relate to the goals of the agency
  • Provide support to other departments
  • Prevent, identify, and remove discriminatory barriers in services provided
  • Work with Advocacy Manager to further develop bilingual resources and advocacy for survivors

RECORD KEEPING

  • Complete documentation of initial survivor meeting, e.g. Intake and Contact Summary notes, and any additional documentation associated with survivor contacts per department protocol
  • Maintain survivor records in a timely and accurate manner
  • Communicate and follows up on necessary information
  • Assist in collecting and entering client statistics for program management and grant reporting

 

CULTURAL INCLUSIVITY

  • Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of and interactions with individuals who are diverse from ourselves 
  • Recognize the importance of multicultural sensitivity, responsiveness to, knowledge of, and understanding about diversity
  • Apply the principles of multiculturalism and diversity in training and staff development.
  • Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members
  • Use organizational change processes to support culturally informed organizational policies and procedures

 

Other

  • Commit to TESSA’s organizational mission, vision, and operating philosophy
  • Treat survivors with respect, dignity, and empathy
  • Attend staff, other relevant meetings, trainings, and inservices
  • Other duties and projects as requested by manager
Requirements/Qualifications
  • B.A. or B.S. Degree preferred
  • Fluent in Spanish required
  • Two years relevant experience; equivalent combination of education and/or experience may be considered.
  • Knowledge of domestic and sexual violence issues and experience working with DVSA victims
How To Apply

For Application Instructions Visit:
www.TESSAcs.org/employment

 

This job is open until filled.
Official review of applications will begin on 01.19.2019

View More Jobs