Translates, both verbally and in writing, from Spanish to English and English to Spanish on behalf of clients and Housing Department staff.
Screens inbound calls from prospective clients for eligibility and maintains caller tracking databases.
Maintains a waiting list of potential clients for the Housing programs, if needed.
Works with potential clients to take program specific applications.
Prepares client intake file by gathering client’s paperwork for Loan Specialist review, including reviewing documentation for accuracy and completeness. Follows up with clients to obtain required documentation with a sense of urgency and an eye for detail.
Follows up with callers who have requested information but have not applied for Housing programs.
Primary back-up for agency receptionist during lunch periods.
Refers clients to community resources and other organizations when DURA’s housing programs cannot meet their needs.
Other duties as assigned by Grants Management Supervisor, Deputy Director/CFO, and Executive Director.