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Lead Medical Case Manager/Critical Events

Job Description
Southern Colorado Health Network
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Health & Mental Health
Job Description: 

Position Summary:  Critical Events/Lead Case Manager is responsible for providing intensive, individualized, and comprehensive case management and advocacy services to people eligible for the Critical Events Program for assigned region in the state of Colorado. This individual will also serve as a link between team members and upper management, to ensure compliance with internal and external standards of care and assist in maintaining the integrity of medical case management services. 

Areas of Responsibility

Essential Job Functions

Critical Events:

  • Provides intensive, short-term Case Management, to a caseload of individuals eligible for the Critical Events Program.
  • Maintains ongoing, proactive contact to assess client’s physical and psychosocial status and needs through face to face visits and telephone contact.
  • Completes comprehensive assessments, per program guidelines, to identify client needs, including but not limited to:
  • Access to healthcare and the client’s ability to self-manage and actively participate in healthcare
  • Adherence medication and medical treatment
  • Income stability including employment needs and eligibility for public benefits (SSI, SSDI, Medicaid, Medicare, etc.)
  • Housing stability
  • Mental health and substance abuse issues, using program specified assessment tools 
  • Client strengths and client identified support systems
  • Food and nutrition
  • HIV secondary prevention issues
  • Develops client centered strategies and goals through the Critical Event’s Plan, to meet identified needs.  Assessing caseloads on a weekly basis to evaluate client and case managers task completions, and pro-actively assess clients’ needs 
  • Maintain accurate, up-to-date documentation on each assigned client; including timely session documentation on all client interactions.
  • Maintains quality and timely communication, outreach, and training with community stakeholders, as needed.  This is not limited to, but will include:
    • CDPHE
    • Community medical providers and clinics
    • Community mental health and substance abuse providers
    • Housing agencies and landlords
    • CHN program administration
    • CHN Prevention, Client Services, and Insurance staff
  • Attend various trainings and meetings related to case management, prevention, and the critical events program
  • Identifies internal and external resources to meet client needs, and refers clients accordingly.
  • Coordinates/Attends Case Conferences with Client Services, Prevention, other CHN Regional offices, CDPHE, and other community providers as needed.
  • Serve as a representative of the regional office at HIV medical clinics and community functions.



  • Provide leadership and instruction so others in the group can complete tasks quickly and effectively.
  • Maintain progress reports; evaluate team members' performance and discuss project goals, accomplishments and shortcomings with Client Service Manager.
  • Audit files to ensure required documents are included and are compliant with grant requirements.
  • Collaborates with Client Service Manager to develop and identify training needs for new and existing team members.
  • Monitor compliance of, and data entry for, medical case management supportive services.
  • Collaborates with Client Services Manager on quality of programs including ongoing quality improvement efforts, program evaluation, and programmatic outcome measures.
  • Review wellness plan for accuracy to go through approval process.
  • Collaborates with Manager on client feedback, complaints, grievances, and appeals.
  • Assists in the development of programmatic policies and procedures to ensure compliance with internal and external standards of care. 
  • Bachelor's Degree in Human Services or a related field. Master’s degree preferred.
  • Strong leadership and interpersonal skills, to effectively connect with individuals and teams in a dynamic work environment
  • Strong critical thinking, active listening, and problem solving skills to address complex situations
  • Display effective verbal and written communication skills with team members and clients
  • Highly organized and detail oriented
  • Must be able to work in a diverse setting with diverse populations, including sexual orientation.
  • Training in culture competency/sensitivity is a plus.
  • Minimum of one year experience providing case management services in a social service setting.
  • Bilingual in Spanish a plus.

Competitive compensation and benefits package. 

How To Apply

Please email a cover letter and resume (subject line must be “Bilingual Case Manager”) to D’Wanna Powell,

Client Services Manager at and

All offers of employment are subject to the completion of a criminal background check.

Colorado Health Network is an Equal Opportunity Employer (EOE).


Applications will be accepted until 6/26/20.

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