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Membership Coordinator

Job Description
Organization: 
Scrum Alliance, Inc.
Organization Type: 
501(c)(6)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Programs/Services
Job Description: 

Position:  Membership Coordinator

Reports To:  Senior Global Membership Program Manager

Salary Range:  Commensurate with experience

Location:  Westminster, Colorado

About Scrum Alliance 

Founded in 2001, Scrum Alliance® is the largest, most established and influential professional membership and certification organization in the Agile community. Our nonprofit association has certified more than 750,000 practitioners worldwide. Our vision is to “Transform the World of Work” with a mission to guide and inspire individuals, leaders, and organizations with practices, principles, and values that create workplaces that are joyful, prosperous, and sustainable -- starting with our own! Learn more about us at scrumalliance.org

Job Summary

Membership Coordinator will aid the Scrum Alliance team and perform tasks such as promoting Membership benefits and services, answering to questions, taking phone calls, managing correspondence, and giving instructions to all members. 

A main purpose is making members feel welcome and aid in fostering communication on the Membership Blog. The strongest resume samples for Membership Coordinators showcase communication and organizational skills, customer service orientation, and courtesy.

This relationship-building position is the first line of communication with our members. The Membership Coordinator maintains the integrity of the Scrum Alliance member database and works closely with the team to implement select membership recruitment, retention and engagement activities.

Responsibilities

This team member works with the Membership team to: 

  • Assist Senior Global Membership Program Manager with recruitment, retention and engagement activities including data entry and management, assisting with campaigns and monitoring engagement.
  • Monitor and respond to member inquiries via mail, email, phone, communities and website.
  • Fulfill membership database administration tasks, including maintaining database, updating/adding/deleting records, invoicing and renewals, list generation, login and password requests:
    • Produce membership reports, such as paid member counts, renewal and retention statistics, selection and management of list needs.
    • Ensuring accurate member counts for reporting and membership fees tracking for accounting.
    • Coordinate member data downloads as requested.
  • Contribute content for Scrum Alliance Membership website, blogs and social media outlets.
  • Ensure seamless integrations with third-party member services providers requiring membership credentials (Learning Management System, AgileCareers etc.)
  • Implement new member onboarding.
  • Follow up with lapsed and dropped members via surveys and phone calls
  • Maintain online Communities
  • Handle fulfillment of Corporate Member benefits
  • Attention to detail with excellent writing and verbal communications skills are a must along with an ability to work well in a small staff, team-oriented environment.  
  • The ideal candidate will demonstrate initiative, a desire to grow and learn, and take ownership over their assigned project areas.  

Education and Qualifications

  • Bachelor's degree (B. A.) from four-year college or university
  • Five years related experience and/or training; or equivalent combination of education and experience.
  • Proficient with Macintosh computers 
  • Experience practicing Agile and/or Scrum is a plus
  • Experience in a non-profit is a plus

Key Skills and Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Excellent communication, negotiation, and influencing skills
  • Excellent facilitation and presentation skills
  • Excellent analytical skills
  • Skilled at time management
  • Computer Literacy (MS Office, Statistical Tools, Macintosh computers)

Personal Characteristics

The successful candidate will be:

  • Committed to and enthusiastic about the core Scrum values: Courage, Focus, Openness, Respect, and Commitment
  • Self-starter with ability to motivate a team
  • Able to see the big picture and execute on the detail
  • Work collaboratively and productively with a diverse team, some members of which are virtual
  • Resourceful and time efficient
  • Highly organized and detail oriented
  • Committed to team/organization success
  • Client-centric, seeing both staff and members as their clients
  • Patient with excellent interpersonal skills

Physical Demands

This is a largely sedentary role so must be able to sit for long periods of time without problems

  • Must be able to have repetitive arm, wrist, hand and/or finger movement to type and work on computer
  • Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
  • Ability to use close vision and able to focus including but not limited to reading/proofing various materials, and looking at a computer screen
  • The position will require the ability to lift 0-50lbs.

 

Areas of Responsibility

Assist Senior Global Membership Program Manager with recruitment, retention and engagement activities including data entry and management, assisting with campaigns and monitoring engagement.

Requirements/Qualifications
  • Bachelor's degree (B. A.) from four-year college or university
  • Proficient with Macintosh computers 
How To Apply

How to Apply

Qualified candidates should apply by email to careers@scrumalliance.org. Please submit your cover letter, resume, and salary requirements. Submissions which do not follow the above instructions will not be considered as applicants.  We are unable to provide relocation for this position.

Due to the high volume of resumes received by Scrum Alliance, only those selected for interviews will be contacted. Please, NO PHONE CALLS in reference to this position.

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