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Membership Program Manager

Job Description
Scrum Alliance, Inc.
Organization Type: 
Job Location: 
Front Range
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Job Category: 
Job Description: 

We are seeking a MembershipProgram Manager to be responsible for driving, developing, maintaining, and executing the roadmap of the Scrum Alliance’s membership recruitment, retention and overall engagement program.

The Membership Program Manager creates and drives the roadmap by funneling, filtering, and prioritizing stakeholder inputs and by working closely with stakeholders and team members to understand and provide a clear analysis of the Scrum Alliance community. This person will manage the Global Engagement Team Leads and provide leadership, strategic direction and management to ensure the team’s achievement of the short- and long-term member growth and retention goals as well as oversee the management of the global online community. 

S/he will own the member engagement program management from program vision to execution, including budgeting, strategy, analysis, and tools development. Global Engagement Program Manager will be integral to Scrum Alliance’s efforts to drive engagement within the community.

Personal Characteristics

The successful candidate will be:

  • Committed to and enthusiastic about the core Scrum values:  Courage, Focus, Openness, Respect, and Commitment
  • Self starter with ability to motivate a team
  • Able to see the big picture and execute on the detail
  • Work collaboratively and productively with a diverse team, some members of which are virtual
  • Resourceful and time efficient
  • Highly organized and detail oriented
  • Committed to team/organization success
  • Client-centric, seeing both staff and members as their clients
  • Patient with excellent interpersonal skills

Physical Demands

This is a largely sedentary role so must be able to sit for long periods of time without problems

  • Normal sitting and standing activities for an office environment are required.
  • General mobility to move through facility, attend and participate in meetings.
  • Must be able to have repetitive arm, wrist, hand and/or finger movement to type and work on computer for prolonged period of time
  • Ability to use close vision and able to focus including but not limited to reading/proofing various materials, and looking at a computer screen
  • Ability to operate general office and communication equipment (phone, computer, copier, etc.).
  • The position may require the ability to lift 0-50lbs.
Areas of Responsibility
  • Manage the Global Engagement Leads
  • Identify and formalize the unique value proposition of being a member of the Scrum Alliance  and delivery methods for that value
  • Drive program roadmap by funneling , filtering, and prioritizing stakeholder inputs and incorporating them into the program
  • Lead execution of overall program roadmap through implementation and operational support
  • Work effectively and efficiently with all levels of the organization.
  • Assemble project blacklogs and team work assignments, directs and monitors work efforts on a daily basis, identifies resource needs
  • Develop and controls deadlines, budgets and activities
  • Measure and understand Community members’ satisfaction and engagement levels
  • Own and manage vendor relationships
  • Other duties as requested
  • Bachelor’s degree in Nonprofit Management, Business, or related field
  • 5-7 years of relevant experience in membership, customer engagement, and/or trade associations, including supervisory experience.
  • Experience with creating and executing membership/customer recruitment, retention and engagement plans.
  • Experience building and fostering online communities
  • High level of strategic thinking and planning
  • Experience working with culturally diverse, international community.
  • Proven leadership and management capabilities and experience managing cross-functional teams.
  • Strong data collection and analytical skills.
  • Excellent communications skills – verbal and written.
  • Basic familiarity with Scrum/Agile a plus.
  • Ability to travel both domestic and international (25%)
How To Apply

How to Apply

Qualified candidates should apply by email to Please submit your cover letter, resume, and salary requirements. Submissions which do not follow the above instructions will not be considered as applicants.

Due to the high volume of resumes received by Scrum Alliance, only those selected for interviews will be contacted. Please, NO PHONE CALLS in reference to this position.

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