Programs Coordinator (Enrichment Programs)

A Precious Child, Inc. is a 501c3 nonprofit organization providing children in need with opportunities and resources to empower them to achieve their full potential. A Precious Child envisions a future where every child grows up to be a secure, self-reliant, contributing member of their community.

To support A Precious Child in meeting its overall objectives of providing necessities for children, the Programs Coordinator is responsible for a full range of activities related to the organization’s Enrichment Programs. These programs provide access to extracurricular activities and educational opportunities through giveACCESS applications and various camps. The Programs Coordinator is also responsible for coordinating year-round in-kind drive partners to ensure the organization receives inventory for all programs. Additionally, the Programs Coordinator manages volunteers for the Fill A Backpack and Precious Gift programs.

Hours: Full-Time, Exempt, with some evenings and weekends

Reports To: Programs Manager

Areas of Responsibility:

Supervision and Leadership:

• Provide effective leadership, training, and supervision for interns, and volunteers, ensuring a positive and impactful experience
• Conduct regular performance evaluations, provide feedback, and set clear goals and expectations for interns
• Address conflicts or issues within the team promptly and effectively, ensuring a positive and productive work environment
• Collaborate with direct supervisor to ensure quarterly achievement of programmatic and departmental goals, promptly escalating any concerns regarding unmet goals to the Director
• Address any gaps in skills or knowledge of required tasks with the direct supervisor
• Align work responsibilities with the organization’s strategic goals and mission, ensuring team efforts contribute to overall objectives
• Demonstrate professionalism, integrity, and a strong work ethic, serving as a role model and promoting a culture of continuous improvement
• Uphold ethical leadership standards in all aspects of leadership, ensuring decisions and actions align with the organization’s values and principles

Management of giveACCESS Financial Assistance Applications

• Lead in processing individual and group applications for assistance with educational items and extracurricular activities through A Precious Child’s giveACCESS program
• Conduct follow-up and coordination with clients and Agency Partners regarding A Precious Child’s individual and group applications
• Ensure grant goals and spending requirements are met for the giveACCESS program
• Build relationships with activity and equipment providers
• Create and update policy procedures to establish standard practices that maintain quality, efficiency, and reliability in the giveACCESS program

Management of In-Kind Donation Drives

• Lead the execution of comprehensive donation drive campaigns for the organization’s programming, including setting goals, timelines, and communication strategies
• Cultivate relationships with community partners and organizations to secure support and collaboration for donation drives
• Support logistics for donation collection, ensuring smooth and efficient operations throughout the donation process
• Develop and maintain tracking systems to monitor in-kind donation inventory, drive progress, and fulfill program needs
• Ensure donor recognition and stewardship for in-kind supporters, including timely thank-you communications and impact reporting
• Manage in-kind donation policies and procedures to ensure compliance with organizational guidelines and safety standards
• Manage and update fundraising page content on A Precious Child’s donor database platform, Luminate, ensuring copy is donor-focused and campaign-relevant; share and promote the page with community partners to maximize visibility

Volunteer Management

• Create and execute plans for each volunteer shift to ensure a fulfilling volunteer experience
• Manage multiple volunteer groups per day during peak program times, ensuring each group receives tailored support and clear direction
• Remain hands-on and adaptable in a fast-paced environment, shifting priorities quickly to meet real-time program and volunteer needs
• Ensure seamless transitions between volunteer shifts, resetting workstations and prepping materials efficiently
• Maintain high energy and approachability to keep volunteers motivated, engaged, and aligned with organizational goals throughout the day
• Address any issues or concerns that arise during volunteer activities, ensuring a positive and fulfilling volunteer experience

giveACCESS Camps

• Support in planning and executing all sports and arts camps, including purchasing equipment and planning day-of-event logistics and activities
• Provide day-of-event support, including volunteer management, event setup and teardown, troubleshooting, and solving event issues
• Responsible for registering all clients for camps
• Create and update policy procedures to establish standard practices that maintain quality, efficiency, and reliability in skills camps

Agency Partners

• Support in coordinating A Precious Child Agency Partners, including processing requests, fulfilling orders, and building relationships with Agency Partners
• Ensure accurate data tracking in the Agency Partner Portal and other tracking tools
• Collaborate with the Agency Partner Relations Manager to ensure Agency Partner needs are met

Facilities & Warehouse:

• Ensure safety and proper use of various warehouse equipment including pallet jacks, electronic pallet jacks, and pallets
• Ensure volunteer safety in all areas of warehouse
• Responsible for warehouse set up, cleanliness and organization during seasonal program
• Collaborate with Facilities and Warehouse Department to ensure department needs are met

Evaluation and Improvement:

• Conduct audits of incoming data entries to ensure clean and accurate data
• Work with the A Precious Child Program Impact and Partnership team to share impact stories of the giveACCESS program
• Distribute client feedback surveys for the giveACCESS program
• Evaluate and improve program processes to ensure efficiency, effectiveness, and alignment with organizational goals

Collaboration

• Provide coverage for Pathways Participants as needed
• Collaborate with departments across A Precious Child to create solutions, process improvements, and streamline efficiencies
• Work with A Precious Child development staff to ensure fundraising and grant needs are met
• Collaborate with A Precious Child Donation Center and Warehouse Department to ensure all drive partner donation pickups are executed successfully
• Collaborate with Family Services staff to ensure client needs are met and internal referrals are successful
• Represent A Precious Child at various community events

Other duties as assigned:

• Providing general support to the operations team when needs arise

Required Skills/Experience

Education and Experience:

• Bachelor’s degree in a related field preferred but not required
• Minimum of 2 years of group volunteer management experience
• Minimum of 2 years of donor engagement or customer service experience

Technical Proficiency:

• Microsoft Office Suite: Highly proficient in using Microsoft Office tools
• Experience working with donor database platforms such as Raiser’s Edge, including campaign updates, report pulling, and coding pages
• Experience with Monday.com, and Captain database preferred but not required

Language Skills:

• Bilingual (Preferred): While not required, bilingual skills are beneficial for communicating with the community we serve

Problem-Solving:

• Issue Resolution: Strong problem-solving skills to address and resolve issues or questions from staff, interns, volunteers, clients, and agency partners

Supervision and Leadership:

• Supervisory Skills: Experience in supervising interns and volunteers, ensuring an engaging and impactful experience

Diversity and Inclusion:

• Cultural Sensitivity: Demonstrates a high level of cultural sensitivity and awareness when working with individuals from diverse backgrounds
• Inclusive Communication: Ability to communicate effectively and respectfully with people of various cultural backgrounds
• Cultural Competence in Community Meetings: Effectively communicates A Precious Child’s mission in community meetings while respecting and acknowledging cultural diversity

Communication Skills:

• External Communication: Excellent oral communication, presentation, listening, and interpersonal skills with a focus on customer service relations
• Interdepartmental Communication: Effective communication skills to collaborate with internal teams

Flexibility and Adaptability:

• Works well with timelines and deadlines
• Ability to manage competing demands and handle multiple duties simultaneously

Passion for Mission and Vision:

• Demonstrates enthusiasm and passion for A Precious Child’s mission and vision, showcasing a genuine commitment to making a positive impact on children in need

Physical Requirements:

• Physical ability to lift at least 50 pounds and remain physically active for extended periods

For more information about A Precious Child visit APreciousChild.org

Equal Employment Opportunity: A Precious Child is committed to a policy of equal employment opportunity. The organization will not discriminate against employees or applicants for employment of any legally recognized basis including, but not limited to, veteran status, race, color, religion, sex, national origin, physical or mental disability, age, political affiliation or belief, or any other protected group status as defined by law. A Precious Child will also not discriminate against employees or applicants based on sexual orientation.