Case Manager Supervisor

The Case Manager Supervisor-LCSW reports to the Day Center Program Manager and is responsible for:

• The Lead Case Manager-LCSW reports to the Day Center Program Manager and is responsible for:
• Clinical supervision for peer support specialists and Case Managers.
• Train other Case Managers on best practices in recovery and be open to leading a team of 3-5 people in the future.
• Delivering programming to homeless individuals.
• Creating, with the Advance team, a culture of safety and improved health.
• Supporting unhoused guests in articulating personal goals.
• Promoting long-term goals of gainful employment, acquisition of secure housing, and a lifetime of self-sufficiency.
• Ensuring our unhoused guests are working effectively toward goals and milestones in all areas of their lives with the eventual objective of transitioning to an independent, self-sufficient, and safe living environment.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to benefit and support the creation of the team.
• Employ a strengths-based model to promote personal growth, development, and recovery from harmful behaviors.
• Provide assistance, support, and advocacy for our guests to identify goals (inclusive of employment and housing), acquire/learn needed skills, and overcome obstacles.
• Attend organizational meetings, meet with external partners and coalitions, and regularly meet with our unhoused guests.

Primary Responsibilities:

One-to-One Case Management

• Manage a caseload of roughly 20.
• Using your recovery experience, assist the unhoused guests in articulating personal goals through one-on-one and group sessions. During these sessions, support guests as they identify and create goals and develop recovery plans with the strengths, supports, and resources needed to realize these goals toward self-directed recovery from harmful behaviors.
• Support guests as they identify, understand, and combat stigma and discrimination associated with mental health, substance use disorder, and homelessness and develop strategies to reduce self-stigmatizing thoughts and behaviors.
• Assist guests in finding mutual aid support groups and running small groups around recovery/wellness.
• Teach and model problem solving techniques by incorporating your own story of recovery where appropriate and/or calling on expertise and knowledge of the team.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture.
• Respond to crises as they arise in a manner respectful of individual narratives and backgrounds.
• Solicit, listen, and respond to feedback about services.
• Assist individuals with their transition into long-term stable housing and beyond.
• Mentor and lead unhoused guests in skill-building activities, goal setting, and problem-solving in life, career, relationship, nutrition, health, and overall wellness for the long-term.
• Support our unhoused guests in navigating access to resources to acquire housing.
• Attend meetings with the City of Aurora and other community partners to provide updates on progress and challenges with our case management services.

Data Collection and Documentation

• Become certified, if not already, in the HMIS database. Training will be provided.
• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Keep accurate data in HMIS or similar database management system.
• Grant management including data collection and reporting.

Professionalism and Teamwork

• Understand and follow the policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-informed and culturally competent interactions.
• Attend and participate in formal and informal staff meetings.
• Provide excellent internal and external customer service; communicate in a professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• LCSW credentialed in order to provide clinical supervision and facilitate Medicaid billing.
• Three (3) years’ experience in services to persons experiencing homelessness, substance use disorder, mental illness, or other related areas.
• Experience with Medicaid reimbursement.
• Experience with using HMIS, Microsoft Outlook, Word and Excel as well as case note program(s).
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and ability to use a vehicle for work throughout the day.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• Licensed Addiction Counselor certification.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• Trained in HMIS data entry.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility to adaptations of program growth.