GENERAL: Colorado Nonprofit Development Center (CNDC) dba Denver Regional Mobility & Access Council (DRMAC) is dedicated to fostering a healthy and vibrant nonprofit sector in Colorado by enhancing the effective and efficient use of community resources. Our values of partnership, respect, accountability, innovation, and learning guide our work. We provide comprehensive fiscal sponsor services to emerging and transitioning charitable groups DRMAC serving their communities in areas as varied as education, arts, human services, and public health.

DRMAC Mission:

Helping community overcome mobility barriers through education, collaboration, and advocacy to enhance quality of life, inform, and empower people. Help to make transportation equitable, accessible, and affordable for all.

DRMAC Vision:

To ensure people with mobility barriers have access to travel options throughout the region.

SUMMARY OF RESPONSIBILITIES

• Primary point of contact for answering the Information & Assistance (I&A) calls to provide resource referrals.
• Assist with planning and facilitation in-person and virtual Getting There Travel training & Technology Trainings in collaboration with the GTTT team. Target of 2 in-person trainings per week.
• Assists Program Manager with compiling data and information needed for reporting to project funders (e.g., Google and app analytics). Assist with travel training reporting and data collection.
• Outreach to recruit participants for the Getting There Travel Training program, technology training, and other DRMAC programs.
• Assist the program manager with the maintenance and facilitation of DRMAC’s online Learning Management System (LMS).
• Works with DRMAC leadership and independent contractors to complete tasks needed for development and completion of merged transportation data systems (Getting There app, Transit Options, Getting There Guide- pdf and website posting).
• Be an active participant in the planning and implementation of future programs and projects.
• Attending DRMAC monthly community meetings, weekly staff meetings and assigned Local Coordination Council meetings prepared to collaborate and share information.
• Provide Spanish translation as needed
• Other duties as assigned.

QUALIFICATIONS:

Required:

• Comfortable facilitating training in diverse communities.
• Competency in delivering successful training while keeping training material updated and relevant.
• Excellent customer service skills.
• Comfortable providing transportation referrals via the Information & Assistance call center.
• High school diploma or general education degree (GED) required. Associate degree preferred.
• Ability to collaborate with diverse communities.
• Proficient computer skills, including Microsoft Office.
• Ability to work remotely in a virtual environment.
• Highly organized, initiative-taker
• Ability to multi-task and meet deadlines.
• Must have a valid driver’s license, auto insurance and reliable transportation.
• Required to pass a background check.
• Strong verbal and written communication skills.
• Comfortable with routinely shifting demands.
• High degree of attention to detail.
• Data entry experience
• Working knowledge of general office equipment
• Bilingual (Spanish/English)

Preferred (not required):

• Bloomerang and Mail Chimp experience
• Experience with Ring Central phones system
• Knowledge of the Americans with Disabilities Act and other local rules governing the transportation of people with disabilities.