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Payroll Counselor I

Job Description
Colorado PERA
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Administrative | Finance
Job Description: 


This position contributes to the day-to-day business operation of PERA’s retirement, disability, and survivor benefit programs.  Responsibilities include preparing and balancing the monthly defined benefit payroll, processing benefit recipient account changes, and auditing of 1099-R files at end of year, in accordance with legal and regulatory compliance standards.


This is a dynamic position that works directly with the PERA defined benefit program’s monthly benefit recipient payroll and is not part of the organization’s Human Resources Department. Our ideal candidate is a team player that is detail oriented with a strong numerical and analytical aptitude.  We are looking for a seasoned professional with a positive attitude  and a proven record of providing excellent customer service.  This candidate must also be flexible, adaptable, and comfortable with interruptions of their normal day-to-day workflow.

Areas of Responsibility


  • Performs a variety of intermediate to advanced defined benefit calculations and benefit payment modifications
  • Processes monthly defined benefit payments for eligible PERA benefit recipients in accordance with Federal or State statutes and/or PERA Rules
  • Researches and processes benefit recipient account changes including deductions, contact information, life events, and beneficiaries
  • Monitors eligibility for benefit payments according to statutory compliance requirements
  • Investigates and resolves payroll related issues such as returned benefit checks, returned direct deposits, and uncashed benefit checks
  • Participates in yearly verification of 1099-R files
  • Communicates benefit program and payment information with members, retirees, and family members via in-office meetings, telephone, written correspondence, and/or email
  • Participates in training and educational opportunities for ongoing professional development
  • Maintains regular and prompt attendance in the workplace
  • Carries out other duties and special projects as assigned
  • A combination of education and experience equivalent to three years of benefits and/or payroll administration
  • Highly detail oriented with a strong aptitude for math
  • Strong verbal and written communication skills with knowledge of correct English usage, spelling, grammar and punctuation
  • Ability to deal with sensitive and/or confidential information and situations in a professional manner
  • Ability to provide excellent customer service to both internal and external stakeholders
  • Capable of working successfully both independently and within a team-focused environment
  • Knowledge of Microsoft Office Suite and related business software
  • Ability to prioritize, organize and work with minimal supervision

Salary:                        $24.00 - $30.00 per hour, commensurate with experience


As Colorado’s largest public pension plan, we are committed to providing retirement and other benefits to more than 600,000 current and former teachers, State Troopers, corrections officers, snowplow drivers, and many other public employees who provide valuable service to all of Colorado.

We hire exceptional employees and invest in their growth and development. We are passionate about our work and committed to serving our members by delivering quality customer service, sound investment decisions, and education programs.  Our culture is built on the core values of integrity and accountability, excellence and initiative, collaboration, and engagement. We value diverse perspectives and recognize that our people are our primary asset. We provide a healthy work-life balance and a culture where excellence is rewarded.  At PERA, your work makes a difference every day.

At PERA, you will earn more than just a paycheck- our total rewards package is focused on wellbeing. We offer a comprehensive benefit plan including Health, Dental and Vision coverage, with eligibility for most plans being the first of the month following the date of hire. We offer a generous paid time off plan as well as paid volunteer hours, PERA’s defined benefit plan, 401(k) and 457 defined contribution plans (including employer match on the 401(k), as applicable), tuition assistance, on-the-job training, free access to an on-site fitness center, free on-site parking or RTD subsidy, and more. For more information, please visit

How To Apply

Complete the employment application online at Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

  1. Describe the type of work environment in which you are most productive.  What factors must be present in that environment to make you successful?
  2. Please provide an example of a situation in which you did not agree with the direction that you received for a specific task.  Describe how you resolved your disagreement to complete the task. How would you respond if the direction comes from a coworker versus a manager?
  3. Describe a situation in which you were under a great deal of pressure because of numerous demands competing for your time and attention.  How did you resolve the situation and ensure accuracy of your work?

Upon submission of your application you will be provided a link to a pre-employment skills assessment. You may complete this assessment immediately following your application submission or you may log into your account and complete this at a time which works better for you.

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