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Administrative Associate

Job Description
Organization: 
Lighthouse Writers Workshop
Organization Type: 
501(c)(3)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Administrative | Programs/Services
Job Description: 

Administrative Associate

Full-time, Hourly position

 

The Administrative Associate is the first point of contact for people interested in Lighthouse and the community it fosters. As such, it requires an outgoing, energetic, and warm personality, superior listening skills, and patience. The ideal candidate will have customer service experience and be passionate about literature and creative writing. This person will also be very organized, possess the ability to manage multiple projects with a high level of attention to detail, and be able to work well in a collaborative team atmosphere.

This position is full time, reports to the Operations Manager, and consults regularly with the Executive Director, program coordinators, and other staff. This position works full-time to ensure that Lighthouse Writers Workshop successfully conducts its full range of dynamic programming in order to fulfill its mission.

 

Commitment to Diversity and Inclusion

Lighthouse Writers Workshop is a diverse, inclusive, and equitable workplace, where all participants, employees, and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We value diverse life experiences and heritages and ensure that all voices are heard. To that end, we uphold a commitment to a diverse community by nurturing an inclusive, supportive, and welcoming work environment.

 

Due to the Covid-19 Pandemic, this position will temporarily be a majority remote position with some time required in the office. Lighthouse has instituted a Covid-19 health and safety policy that adheres to City and County of Denver and State of Colorado guidance. That policy can be found here.

Areas of Responsibility

Customer Service (55%)

  • Welcome walk-in visitors to Lighthouse, give tours of the building, answer any questions about the organization and our offerings.
  • Act as steward of the physical space, ensuring that community spaces are accessible, clean, welcoming, and ready for use.
  • Handle phone queries on a host of topics from community members of diverse backgrounds.
  • Assist customers in choosing programs, registering for offerings, and processing payments.
  • Assist customers with tuition assistance, payment plans, credits, refunds, and other financial matters, tracking information through necessary bookkeeping platforms.
  • Handle all general email inquiries; routing them to the appropriate staff and faculty members as needed.
  • Ensure workshops are running smoothly by updating the website with course and customer information as needed.
  • Assist Programs staff with workshop and special event preparation, including photocopying and printing materials, classroom set-up, name tags, food ordering and set-up, clean-up, and general needs of the students and instructors.

 

Technology/Digital Space (15%)

  • Act as a steward of our digital space, helping community members new to digital classrooms navigate the associated technology.
  • Provide basic technical assistance to our community, including faculty and students, troubleshooting issues that arise in this new digital space.
  • Support Zoom programming scheduling for various programs and other staff.
  • Build and maintain Zoom links and Wet Ink classrooms for digital programming and ensure that information is communicated to related parties.

 

Administrative (30%)

  • Handle basic administrative tasks (filing, scheduling, organizing, data entry, occasional errands, printing and copying materials, etc.) for the Program and Operations teams.
  • Take meeting minutes at weekly staff meetings and other meetings, as needed.
  • Maintain inventory of general office supplies and oversee purchasing additional supplies for classes and events.
  • Other duties as assigned.
Requirements/Qualifications
  • The candidate should possess at least a bachelor’s degree and two or more years of experience working in a customer service and/or administrative function.
  • Candidate should also possess some experience with registration processing, customer service, and database information management.
  • Candidate must possess the maturity, patience, and confidence to handle a wide variety of customer queries and concerns.
  • Candidate must be an impeccable writer, a great listener, and a clear and friendly communicator.
  • Candidate should also be adept at editing and proofreading written materials, processing financial transactions, and have some knowledge of basic website maintenance (Drupal).
  • They should also be a passionate reader and writer, as well as a tireless advocate for the power of literature in our culture.
  • Technology experience (preferred): MS Office, Google Suite, Zoom, QuickBooks, and some graphic design software (particularly Canva, InDesign, Acrobat, and Photoshop)
  • The ideal candidate is a flexible, enthusiastic, goal-driven, and organized self-starter who enjoys creating positive and inspiring relationships with all members of the Lighthouse community.
  • The ideal candidate also thrives under casual supervision, and will also be prepared to occasionally work weekends and nights.
  • Must be able to work outdoors, possess a valid driver’s license, and be able to lift and move objects up to 40 lbs.
Compensation/Benefits
Compensation: 

This position pays $18.00 per hour to start. This position is full time, 40 hours per week.

Benefits: 

Benefits include 15 days of paid time off (PTO) which can be used as sick, vacation, or personal time. Also includes one free eight-week workshop, and one free one-day workshop per season. This position also includes medical insurance for the individual and dependents, a SEP-IRA retirement account, and a flexible medical spending account.

How To Apply

Please submit your resume, cover letter, and references on our Administrative Associate submission page.

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