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Basic Services On-Call Staff

Job Description
St. Francis Center
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

Basic Service staff works primarily in the day center which provides direct care services and shelter to guests.  They must be able to work as a team with other staff and volunteers in order to implement the day center’s mission, policies, and operations.  This position reports directly to either the Director or Assistant Director of Basic Services, and is an on-call position.

Areas of Responsibility

Direct care/services

  • Provides services for guests in accordance with the vision of St Francis Center and Basic Services department
  • Greet clients of the day center as they enter the building (must ascertain whether client is appropriate to enter the facility)
  • Provides relevant information and referral for shelter guests
  • Provides/monitors direct services (showers, clothing room, storage and mail, etc.)
  • Upholds policies/standards that govern shelter activity; maintains high standard of safety, efficient services, guest care, and shelter cleanliness
  • Works with Basic Service team members to handle crisis situations including but not limited to: responding to seizures and other medical emergencies, responding to conflict and fights among guests, confronting agitated or inappropriate guests, providing appropriate back-up to team members and volunteers, etc.

Other Responsibilities and Requirements

  • Performs cleaning duties including laundry, end of day cleaning, etc.
  • Purges items left overnight according to shelter policy
  • Participates in daily shift change meeting including discussing incidents, typing daily notes, recording guest time-outs and/or conditions to return, etc.
  • Experience working in shelter environment
  • Ability to work with and communicate effectively with a diverse population including staff, volunteers and guests
  • Strong professional boundaries
  • Basic understanding and experience with Trauma Informed Practices
  • Attention to detail and ability to multitask
  • Ability to de-escalate people in crisis
  • Computer literacy
  • This position may include eventual completion of Trauma Informed Practices, Restorative Practices, Mental Health First Aid, and CPI/de-escalation trainings
  • Proficiency in Spanish a plus but not required

This is an on-call, non-exempt position which is not benefits eligible and with an inconsistent schedule based on seasonal factors, organizational need, and employee availability. Salary starts at $16/hr.

How To Apply

Qualified persons may apply by sending a cover letter, résumé, and three professional references to Invitations for interviews will be extended upon review of qualified candidates.

St. Francis Center is an Equal Opportunity employer.

St. Francis Center is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, gender identity or expression, or pregnancy. St. Francis is an equal opportunity employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action.

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