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Benefit Services Manager - Satellite Office

Job Description
Colorado PERA
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 



This position is responsible for the management of a remote location and team within the Benefit Services Division supporting local PERA member counseling needs. Duties include coordination and scheduling of workload of the satellite office staff; performance management; covering for site counselors which will include preparing for and conducting counseling sessions; handling escalated and complex issues; partnering with other teams and departments within PERA to be responsive to local member needs; and managing site issues unique to physically operating the satellite location.

IDEAL Candidate

Our ideal candidate has a financial services background with customer service experience, proven leadership skills, and the ability to motivate and engage staff.  We are looking for an approachable, open-minded, and collaborative manager who has experience training and coaching employees, and serves as a resource to remove roadblocks and support the team in performing their jobs effectively.  Our ideal candidate is an adaptable, tech savvy professional with an understanding of benefits administration. If you thrive in a dynamic environment and would enjoy supporting a seamless operational experience while providing a high level of service for a multi-billion dollar pension plan, this may be a great fit.

Areas of Responsibility


  • Supervises the daily activities of the satellite office team responsible for the daily administration of PERA's retirement, disability and survivor benefit programs.
  • Ensures that the site and staff have the resources and tools needed to effectively perform their job duties, provide accurate calculations in accordance with PERA Law and Rules, and timely service. May need to perform limited review and audit functions of site location staff.
  • Collaborates with other managers in the Benefit Services Division to maintain consistency in preparation and delivery of member calculations
  • Sets and communicates standards and expectations for site staff that are specific and measurable for productivity and professional development; prepares and conducts performance reviews and takes corrective action when necessary
  • Tracks, monitors and evaluates attendance, performance, service quality and member feedback; meets with staff as needed to provide feedback and coaching
  • Handles escalated issues from members and benefit recipients; researches, analyzes, and resolves complex issues exercising discretion and judgement in areas governed by Federal or State statute, or PERA Rules; works with other internal divisions to seek resolution.
  • Keeps management informed of operational issues, concerns and overall site usage. Seeks to balance office time available to meet with members (scheduled counseling sessions and walk-in requests) with overall quality of work and preparation time.
  • Actively supports management decisions and change efforts, and translates visions and strategy to staff
  • Participates in training and educational opportunities for ongoing professional development. Ensures site staff remains current for internal training and professional qualification requirements.
  • Maintains regular and prompt attendance in the workplace. Coordinates schedules of all site staff to ensure adequate coverage during business hours. Ensures professional work attire of all office staff.
  • Maintains and builds professional connections and resources throughout the PERA organization
  • Carries out other duties as assigned
  • A combination of education and experience with progressive career growth in benefits administration and/or supervisory experience; preferably in pension/retirement plans and/or the financial services industry
  • Demonstrated leadership and management capabilities
  • Experience exercising ethical decision-making, discretion, and sound judgment
  • Effective verbal and written communication, interpersonal, and professional collaboration skills
  • Problem solving skills and an ability to adapt and deal effectively with ambiguous and/or challenging situations
  • Ability to prioritize and organize work with minimal supervision, and act with an appropriate sense of urgency
  • Knowledge of information systems, databases, and personal computer applications
  • Ability to comprehend and readily communicate complex information
  • Detail oriented with an aptitude for math


This position will require in-house continuing education regarding PERA law and pension administration. Professional designations in pension administration and/or financial services is desirable but not a requirement of the position.


  • Standard office/visitor center environment with regular computer use
  • Occasional lifting and moving of presentation materials
  • Occasional travel as necessary for business needs


Health Insurance is 100% employer paid, generous paid time off as well as paid volunteer hours, PERA defined benefit plan, 401(k) and 457 defined contribution plans, tuition assistance, certifications, on-the-job training, fitness center access, free on-site parking, and more. For more information please visit

How To Apply


Complete the employment application online  Have copies of your resume, cover letter, and college transcripts available to upload.  As part of the online application you will be asked for a response to the following questions.  

1)    Describe a time when you coached a direct report, peer, or other colleague on being more accountable for their actions.  Describe the situation, your process in coaching them, and the outcome.

2)    Describe a time when you had to lead a team that had more technical knowledge than you did.  How did you gain their respect and achieve your team goals while developing your own knowledge?

3)    Describe a time when you needed to resolve a conflict.  Describe the conflict, your process of conflict resolution, and the outcome.


Colorado Public Employees' Retirement Association (PERA) provides retirement and other benefits to the employees of more than 500 government agencies and public entities in the state of Colorado. Our mission is to promote long-term financial security for our membership while maintaining the stability of the fund. Our vision is to become the retirement plan of choice for all Colorado public employees.

PERA represents "One of Colorado's Best Investments."  PERA is a vital and stable contributor to Colorado's economy.  PERA's main office is located in Denver; where 300 days of sunshine, a thriving cultural scene, diverse neighborhoods, and natural beauty combine to make it the nation's top city in which to live, work, and play.


Position Title:              Benefit Services Manager - Satellite Office  
Reports to:                   Assistant Director
Job Status:                   Full Time, Exempt
Salary:                          Commensurate with experience
Posting Dates:             3/21/2019 4/7/2019

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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