Job Title: Bilingual Food Assistance Navigator (English/Spanish)
Reports to: Senior Hotline Manager
Status: Full-time / Permanent / OT Nonexempt (Hourly)
Annual Salary: $42,541/year
Number of Open Positions: 2
About the Organization and Department
Hunger Free Colorado, a statewide nonprofit organization, connects people to food resources to meet existing needs and drives policy, systems, and social change to end hunger. As the state’s leading anti-hunger advocacy organization, Hunger Free Colorado is dedicated to achieving a future in which all Coloradans have equitable access to the nutritious food needed to thrive and reach their full potential.
The organization is committed to achieving racial, economic and food justice and seeks employees who share these values. In 2020, Hunger Free Colorado adopted a new vision for our staff experience: “Employees can exercise influence at all levels of the organization and are provided relevant and intentional opportunities to grow as professionals and people.”
The Client Services Department is on the front line of this work, connecting people in need to available food resources. We do this work through our statewide multilingual Food Resource Hotline, mobile outreach which provides these services face-to-face throughout the Denver metro area, and SNAP PEAS (SNAP Partners Engaging in Application Services) program. SNAP PEAS is a network of partners across the state which we empower and support to provide SNAP outreach as part of their work. This position works within the Food Resource Hotline program.
Hunger Free Colorado is seeking a mission-driven and compassionate individual to provide direct support to people in need by assisting them in navigating benefit systems and in attaining the resources and benefits they are eligible for. This key role provides direct service to callers across the state on our Food Resource Hotline. As an organized and dependable professional, this Bilingual Food Assistance Navigator helps connect Coloradans to food resources by following up on referrals from our community partners and by answering incoming calls to the Food Resource Hotline. This role includes disseminating accurate information about food programs and resources, providing food assistance application assistance, and referring clients to additional resources as needed.
You Are Good At
The successful candidate enjoys working directly with clients, often on the phone, for most of their workday. They thrive at providing exceptional customer service and have a passion for making a difference in peoples’ lives. With the support of their team and supervisor, they will not shy away from working with clients who are experiencing tough times or difficult situations. Finally, they will feel comfortable working independently, asking for help when they need it and leaning on their team when appropriate.
In 2020, Hunger Free Colorado adopted a vision for our staff experience: “Employees can exercise influence at all levels of the organization and are provided relevant and intentional opportunities to grow as professionals and people.” We are dedicated to making Hunger Free Colorado a place our employees want to be, and to making sincere efforts to continuously improving the employee experience.
- Work hours are primarily between 7:45 a.m. and 4:30 p.m. with a 45-minute lunch break, and occasional early, late, or weekend hours. Flexible scheduling may be made available after the first two (2) months of work.
- Currently, all staff are working remotely with access to the team through Microsoft Office programs. We anticipate moving to a hybrid work environment by early 2022.
- Work is primarily conducted at a computer, standing or seated, for eight (8) or more hours.
- We are a dynamic and diverse team representing varied racial, cultural, and religious backgrounds that engages in regular conversations about structural equity and historical inequity.
- Hunger Free Colorado likes to promote from within whenever practicable providing opportunities for growth within the organization.