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Case Manager

Job Description
Veterans Community Project
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Case Managers are responsible to provide supportive housing services for homeless Veterans and/or Veterans and their families and formulate case plans that promote Veterans moving towards Permanent Housing Readiness. The position reports directly to the Director of Veteran Support Services.

The overall goal of VCP is to collaborate not to compete with the social services sphere. We focus on three lines of effort: 1) build and maintain transitional housing, 2) say ‘yes’ to every Veteran in need through our outreach program and community - based housing, and 3) connect Veterans and the community. For more information, visit

Areas of Responsibility

Case Managers are required to optimize solutions when meeting Veterans’ needs as well as develop processes and procedures for continued improvement in organizational efficiency. The following list is not intended to be construed as an exhaustive list of essential duties and skills required.

Intake Process: Carefully screen potential residents with the goal of permanent housing.

Case Planning: Develops individualized plans for residents to achieve their goals.

Reporting: Facilitates flow of critical information for informed decision making.

Property Management: Ensures safe living environment and protection of donor assets.

Teamwork and Collaboration: Leads clients to successful transitions and works across the enterprise to create successes.

Networking: Engage community services to create positive Veteran and Volunteer interactions.

Relationships: Build long-term relationships that benefit programing and support for organizational goals.

Operational Excellence: Continually improve business practices to create efficiencies and a better client experience.

  • • Empathy – we work with clients who have had experiences that many Americans have not had to bear. Life has not been kind, particularly recently, to many of the people we work with.
  • • Grace – we work with difficult clients. Some are extremely difficult at times. Helping them requires looking past that and maintaining a vision of a winning outcome. Having a thick skin and an understanding of the big picture is important.
  • • Intellectual curiosity – a strong desire to learn and the knowledge that there is sometimes a better or more effective way to do things.
  • • Situational awareness – our staff often find themselves in situations that are not as safe as the typical office environment. We expect our staff to never deliberately put themselves in harm’s way and to be cognizant of potentially ugly situations.
  • • High degree of accuracy and attention to detail – self-explanatory. Other in both VCP and our partner organizations will rely on your notes and observations.
  • • Ability to multitask – you will need to be able to juggle a number of clients and projects and prioritize as needed.
  • • Analytical ability – you will need to read, create, and interpret a variety of reports and data.
  • • Veteran Status – this position does not require veteran status, but a personal understanding of veteran’s issues is highly desirable.
  • Bachelor’s degree strongly desired, but substantial work experience may be considered as a substitute.
  • Case management or social services experience is not explicitly necessary (although it is desired). We would like two years of related work experience, preferably in a nonprofit, social services environment, or transferrable/applicable work experience.

Salary range for this position is $38-$45k, DOE


Benefits include a generous annual PTO policy, full medical insurance for the employee with access to insurance for dependents and a fun work environment.

How To Apply

Interested applicants should send a cover letter and resume in Word or Acrobat format to [email protected]. No phone calls, please.

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