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Case Manager

Job Description
Senior Support Services
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Job Location: 
Denver Metro
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Job Description: 

Senior Support Services holds an important responsibility to provide person-first, empathic, and trauma-responsive care to all of our older adult members experiencing homelessness, the effects of poverty, incarceration, systemic and interpersonal racism and/or other forms of oppression, acute mental health and chronic medical concerns, and substance use. Since 1976, Senior Support Services has provided life-saving services including day shelter, meals, hygiene items, clothing, and connection to community and socialization.

Senior Support Services is seeking a dynamic team-player to join our Case Management team. The Case Management team provides additional support in the form of acquisition of government benefits, connection to shelter and housing, emotional and behavioral support, and crisis intervention.

    Areas of Responsibility

    Primary Responsibilities:

    • Responds to client requests for assistance with immediate and long-term needs, including temporary and permanent shelter and housing, benefit acquisition, mental health and substance use resources, health and wellness, and community engagement.
    • Makes appropriate referrals to outside entities, including specialists and others, to provide additional appropriate supports, especially for the care of patients with complex or severe mental health, substance use or medical concerns.
    • Advocates on behalf of clients to outside community organizations and other entities to ensure client needs are met.
    • Engages in outreach to clients who do not regularly access services provided by the Case Management team.
    • Maintains timely and accurate records for each client.
    • Assists in special projects, events, and program development.
    • Advocates on behalf of all older adults and individuals experiencing homelessness for systemic change, wherever needed, in a professional manner.
    • Performs effectively within organization and interpersonally with co-workers.
    • Attends meetings and networks with a wide consortium of providers for the benefit of clients.
    • Meets formally with Director of Case Management regularly for ongoing supervision.

    Expected Hours of Work and Working Conditions: 

    Work hours may vary depending on program requirements. Hours are typically scheduled around a 36-40 hour work week of Monday through Friday, 8am – 4pm. During COVID-19 agency response procedures, hours have been shorted to 9am – 3pm, though hours vary to meet completion of duties and may change without notice.

    Most services are provided within the day center setting. At times, Case Managers may be asked to meet with, transport, and provide services to clients on the streets and other shelters and agencies. While COVID-19 agency procedures are activated, Case Managers will not be required to visit other agencies, meet with clients in their homes, or transport clients.

    • Master’s Degree in Social Work preferred, or related mental health field or equivalent experience in homeless and/or human services. Licensed Social Workers (LSW) encouraged to apply and will receive on-site, weekly clinical supervision by a LCSW
    • A minimum of two years experience working directly with individuals who experience poverty, trauma, and/or challenges related to mental health or substance use.
    • Commitment to providing high quality services to individuals in a manner which is low-barrier, compassionate, and strengths-based.
    • Excellent communication and ability to form strong, collaborative rapport with individuals from diverse cultural and social backgrounds.
    • Ability to complete tasks with minimal supervision and to carry out assignments with limited direction.
    • Capacity to work in fast-paced, and at times, unpredictable environment.
    • Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons seeking services at SSS.
    • Moderate computer skills, with working knowledge of Microsoft Word and Excel.
    • Current driver’s license and ability to provide proof of insurance - preferred.

    $40,000-$44,000/year depending on experience/qualifications. Employer covered health insurance, sick leave, vacation, as well as paid holidays. On-site, weekly clinical supervision available for LSWs seeking licensure towards a LCSW credential.

    How To Apply

    Qualified individuals may submit a letter of interest and resume directly to Nanae Ito, LCSW, Director of Case Management at Email submissions are preferred. No phone calls please. Applications will be received on a rolling basis and position will be remain open until filled.

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