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Community Success Specialist

Job Description
Organization: 
Denver/Boulder Better Business Bureau
Organization Type: 
501(c)(6)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Programs/Services
Job Description: 

Better Business Bureau (BBB) is an international not-for-profit organization dedicated to promoting and fostering the highest ethical relationships between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence.

The BBB serving Greater Denver is registered in the State of Colorado as a 501(c)(6) business membership organization and services a 12-county region. BBB has over 70,000 business reviews on local companies, of which over 7,000 are Accredited Businesses. We are not strictly a “consumer advocate,” nor are we a “pro-business” entity. In fact, our focus is on the middle ground between buyers and sellers: we work to create, support and maintain a safe, fair, thriving marketplace.

Vision: An ethical marketplace where buyers and sellers trust each other.
Mission: BBB’s mission is to be the leader in advancing marketplace trust. We do this by:

  • Setting standards for marketplace trust
  • Encouraging and supporting best practices by engaging with and educating consumers and businesses
  • Celebrating marketplace role models
  • Calling out and addressing substandard marketplace behavior
  • Creating a community of trustworthy businesses and charities

BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible. BBBs exist because local businesses are willing to underwrite our operations. These businesses do so because they believe that the local marketplace becomes a better place to live, work, and raise a family when it operates fairly and safely. Businesses who belong to the BBB contribute to the betterment of the community for all residents.

BBB’s southeast Denver office currently employs over 40 staff. Organizational culture is important to us, and so we encourage employees to work hard and have fun. We measure success through the happiness of our staff, as well as the support of the businesses and consumers that use BBB’s products and services. Encouraging creativity and excellence in everything we do allows us to meet and exceed the expectations of the community we serve. Want to know what it’s like working at the Greater Denver BBB? Check out our video at https://youtu.be/TowTqUvhNp4.

Areas of Responsibility

The Community Success Specialist provides comprehensive communications and service fulfillment to support non-Accredited Businesses and users. This is achieved by conducting engagement campaigns and providing administrative and supportive services for non-Accredited Businesses (non-ABs). This position uses these tools to enhance engagement and strengthen relationships directed toward fulfilling BBB’s Customer Journey.

A successful candidate for this position is a congenial, cooperative and efficient team player. A preference for detailed, skill-based work is a must for this position. In general, this is a position where adherence to guidelines, structure, and established policies is a daily requirement.

Requirements/Qualifications
  • Associates degree and/or related experience preferred.
  • Bilingual (English/Spanish) fluency strongly preferred.
  • Attention to detail, goal oriented.
  • Highly self-motivated.
  • Commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Strong time management.
Compensation/Benefits

This position reports to the Community Engagement Manager. BBB provides a benefit package that includes: 100% employer-paid medical insurance, 401K opportunity, life insurance, paid holidays and paid time off. The workweek is 40 hours, Monday-Friday.

Compensation for this position is between $16.31 and $17.63 per hour.

How To Apply

Please visit https://denverbbb.applicantpro.com/jobs/973131-317006.html to apply for this position.

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