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Crisis Hotline & Volunteer Coordinator

Job Description
The Blue Bench
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

The Volunteer Coordinator oversees the recruitment, training, evaluation, engagement, and retention of all volunteers that work with the organization.  The Coordinator is responsible for successfully matching volunteer skill-sets with organizational needs to ensure a volunteer program that enhances the overall quality of services provided to agency clients.  This position serves as the coordinator and primary contact for The Blue Bench's 24-hour Hotline and Hospital Advocates, who work primarily with victims/survivors of sexual assault and abuse.  The Coordinator will provide excellent holistic support to both clients through direct service and volunteers through regular supervision.

Areas of Responsibility

Recruit, train and manage all volunteers on an ongoing basis.

Develop recruitment materials and engagement activities to encourage and support a diverse population of volunteers.

Maintain and contribute to a strategic plan which focuses on sustainable goals for the volunteer program.

Implement consistent interview procedures that highlight specific volunteer qualification requirements. Conduct all hiring and interview processes for new volunteers.

Maintain volunteer management database and intra-net through the Volgistics platform

Maintain a variety of community engagement initiatives including with viable sources for ongoing recruitment of volunteers, presenters, and community partners.

Organize & facilitate the 40-hour intensive training of volunteers on a quarterly basis.

Provide ongoing support and supervision of volunteers by facilitating monthly meetings, coordinating speakers, and providing in-services. Create and implement processes to address volunteer motivation to ensure a positive and supported volunteer experience.

Maintain confidential records in order to document required information.

Manage monthly calendars to ensure volunteer coverage of essential duties.

Log statistics of calls from the 24-hour hotline as well as services provided by hospital advocates, and prepare quarterly reports for grant purposes.

Evaluate the Volunteer Program participants, goals, and objectives.

Be an integral part of community and public relations.

Provide direct services to clients and on-call.

  • Bachelor's Degree from an accredited college or university plus experience in volunteer management, preferable with a non-profit organization, or any equivalent combination of education, experience, and training.
  • Strong interpersonal, facilitation and public speaking skills.
  • Excellent written and verbal communication skills.
  • Detail oriented with strong organizational skills.
  • Strong computer and technology skills.
  • An understanding of the impact of trauma.
  • Strong crisis intervention skills.

The Blue Bench offers a competitive salary and benefit package.

How To Apply

To apply, please submit resume, cover letter, list of references and salary requirement to Ariane Walder, Advocacy Manager. Resumes received by November 6, 2020 will be given first consideration.For additional position information, please visit our website. 

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