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Enrollment Specialist

Job Description
Doctors Care
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Job Location: 
Denver Metro
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Job Category: 
Job Description: 

The Connection to Coverage Program aims to reduce the number of uninsured individuals and families in our community by (1) raising awareness about health coverage options; (2) establishing strategic partnerships with community partners to reach the uninsured; (3) the provision of enrollment and health insurance literacy services; and (4) implementation of a strategic outreach plan. Connection to Coverage services are provided by volunteer and staff certified Health Coverage Guides.


Areas of Responsibility

Enrollment Assistance in Health Coverage

  • Provide enrollment assistance to clients, including help with Medicaid, CHP+ and Connect for Health Marketplace coverage applications.
  • Help clients open or access an account on PEAK and/or Connect for Health Colorado.
  • Assist and refer clients with appeals, grievances, and complaints to the appropriate agency.
  • Make referrals as needed to the client service center, certified brokers, or government and community resources.
  • Follow-up with pending cases using appropriate resources to ensure successful health coverage outcomes.
  • Provide all services in a manner that is culturally and linguistically relevant to each client.
  • Accurately track and record outcomes in customer management tools. 




Health Insurance Literacy Education

  • Educate clients on health insurance terminology, using their health coverage, rights when using insurance, and reporting changes to ensure continued coverage and improved access to care.
  • Explain to clients when life changes can and should be reported and when the health plan renewal will take place.
  • Follow-up with clients to improve retention in health coverage and encourage appropriate use of healthcare services.
  • Create and provide health literacy education to client, volunteers and community members.

Volunteer Support

  • Provide ongoing training, mentoring, and daily support to volunteer health coverage guides.
  • Support Connection to Coverage program manager in planning monthly volunteer health coverage guide meetings.
  • Update and create appropriate support materials such as policies and procedures.

Health Access Team

  • Participate in community events to provide education about Doctors Care and services provided.
  • Occasionally provide services or outreach support outside normal work hours.
  • • • Ability to speak, read and write fluently in Spanish
  • • Basic knowledge of health insurance and health service delivery preferred.
  • • Familiar with HIPAA policies and procedures preferred
  • • Associate Degree and 1+ years administrative experience with certification as a Health coverage Guide or an equivalent combination of education and relevant work experience

Hiring rate $15.29-$16.50 depending upon qualifications.


Benefit plans include m edical, dental, vision, Simple IRA match, vbaction, PTO and holiday leave.

How To Apply

Please send resume and cover letter to [email protected]

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