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Family Care Coordinator

Job Description
Almost Home, Inc.
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

Title: Family Care Coordinator

Direct Supervisor: Housing Services Director

Program: Supportive Housing Programs

Summary of Responsibilities: 

The Family Care Coordinator (FCC) will work directly with the regional Coordinated Entry team to identify, enroll and assess households for Rapid Re-Housing. In addition, the FCC will work with identified households under the Tenant Based Rental Assistance (TBRA) and Rapid Re-Housing (RRH) programs to help each household reach self-sufficiency prior to discharge from that program and assistance. The FCC carries a caseload of households in scattered site units within the region and coordinates wraparound services – such as employment support, financial education, access to nutritious food, afterschool programs, and mental/behavioral health treatment - throughout the clients’ transition to permanent housing, and up to 12-24 months following homelessness diversion. 

Throughout the course of program, the services provided by the FCC would enhance those that we – and our partners – provide to our clients, and would include a comprehensive, continual assessment of a family’s strengths, needs and the services it receives. The FCC would also be able to assist clients in navigating resources in other separate public agencies in order to qualify for support services, and will link the family to the many private sector agencies and community organizations that offer specific support services that address Social Determinants of Health. 

The FCC’s primary role is to help each enrolled family reach self-sufficiency through a systemic and/or 2 Generational lens. Through Motivational Interviewing and client-centered case management, the FCC will work with the household to develop an ongoing Housing Stabilization Plan. This plan will address systemic barriers and challenges and develop goals to reach on either weekly and/or monthly increments. Each Housing Stabilization Plan would be developed in collaboration with the household, utilizing a person-centered approach. In addition, the FCC will focus on each member of the household. The FCC will focus not only on the head of household to implement services and interventions, but will also engage with the entire household to address goals and outcomes such as their educational progress, physical health, social-emotional development, etc.

Areas of Responsibility

Specific Duties include:

  • Identify, assess and enroll families into the Rapid Re-Housing Program;
  • Engage in Coordinated Entry meetings, referrals and assessments;
  • Provide re-housing support and assistance to all enrolled households identified through Coordinated Entry;
  • Work closely and collaborate within a team-based model to ensure integrated delivery of care coordination and case management services;
  • Motivate clients to participate in the program by establishing a therapeutic relationship.
  • Provide ongoing short-term case management to households following re-housing or diversion efforts; Support, establish and maintain relationships with caseload through continuing phone calls, virtual meetings, community based meetings and home visits;
  • Assist with care coordination tasks such as appointments, patient education and assistance with navigating physical and behavioral health systems, and facilitating communication with providers and other care team members. Provide referrals and follow up to any needed services including health, mental health, benefits, education and/or vocational training;
  • Serve as an advocate or liaison for household with landlord and/or other community organizations; Between external providers and community resources to seamlessly integrate complex services. May include client family and/or other support systems, Human Services, parole/probation, primary care providers and others as appropriate.
  • Client data entry as required to meet contractual obligations. Data entry into the state’s HMIS data management system.
  • Ensure timely and effective flow of communication between internal departments to ensure the delivery of quality services to the client;
  • Other duties as assigned.

Knowledge and Skills

  • Passion for ending homelessness.
  • The ability to maintain a non-judgmental attitude and a display of unconditional positive regard when working with persons experiencing homelessness.
  • Knowledge of and familiarity with Trauma Informed, Harm Reduction and Housing First models of service delivery. 
  • Ability to network and build relationships; locate and develop housing resource contacts.
  • 1. Master’s Degree in human services or behavioral health related area of focus such as social work, psychology, sociology; or comparable combination of education/work related experience preferred; Bachelors required;
  • 2. Experience in a social services setting with working knowledge of case management systems and planning techniques;
  • 3. Experience working with homeless individuals and families is strongly preferred;
  • 4. Must be proficient in the following computer applications--Microsoft Word, Excel and Outlook;
  • 5. Experience with data entry and client documentation. HMIS experience preferred;
  • 6. Must have own transportation to conduct job related travel and valid driver’s license;
  • 7. Bilingual preferred;

Salary Range: $20.50-22.00 per hour

Position Type: Full Time, non-exempt

Job Location: Brighton, Almost Home, Inc. main office.

Work Schedule: Monday - Friday - 8:00 a.m. – 5:00 p.m. flexible schedule.



  • Paid Holidays
  • Flexible Vacation Policy
  • Paid personal and sick time
  • IRA Retirement Plan with 3% employer match
  • Health, Dental, and Vision Insurance
  • Employer Paid Life Insurance (Including Accidental Death & Dismemberment)
  • Employer Paid Short Term Disability
How To Apply

Equal Employment Opportunity Statement

Almost Home, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Almost Home, Inc. values diversity. All employment is decided on the basis of qualifications, merit and mission need.

To apply please email a resume and cover letter to Ashley Dunn, Executive Director to [email protected] by 5:00 April 9, 2021. Late applications will not be accepted. 

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