Title: Family Care Coordinator
Direct Supervisor: Housing Services Director
Program: Supportive Housing Programs
Summary of Responsibilities:
The Family Care Coordinator (FCC) will work directly with the regional Coordinated Entry team to identify, enroll and assess households for Rapid Re-Housing. In addition, the FCC will work with identified households under the Tenant Based Rental Assistance (TBRA) and Rapid Re-Housing (RRH) programs to help each household reach self-sufficiency prior to discharge from that program and assistance. The FCC carries a caseload of households in scattered site units within the region and coordinates wraparound services – such as employment support, financial education, access to nutritious food, afterschool programs, and mental/behavioral health treatment - throughout the clients’ transition to permanent housing, and up to 12-24 months following homelessness diversion.
Throughout the course of program, the services provided by the FCC would enhance those that we – and our partners – provide to our clients, and would include a comprehensive, continual assessment of a family’s strengths, needs and the services it receives. The FCC would also be able to assist clients in navigating resources in other separate public agencies in order to qualify for support services, and will link the family to the many private sector agencies and community organizations that offer specific support services that address Social Determinants of Health.
The FCC’s primary role is to help each enrolled family reach self-sufficiency through a systemic and/or 2 Generational lens. Through Motivational Interviewing and client-centered case management, the FCC will work with the household to develop an ongoing Housing Stabilization Plan. This plan will address systemic barriers and challenges and develop goals to reach on either weekly and/or monthly increments. Each Housing Stabilization Plan would be developed in collaboration with the household, utilizing a person-centered approach. In addition, the FCC will focus on each member of the household. The FCC will focus not only on the head of household to implement services and interventions, but will also engage with the entire household to address goals and outcomes such as their educational progress, physical health, social-emotional development, etc.