Family Care/Housing: Complete check-ins, check-outs, booking, and room scheduling. Appropriately respond to family requests and needs. Conduct House tours for community groups and guest as necessary. Respond to all family questions, requests, and emergencies. Maintain positive working relationships with hospital staff. Accept, process and put away in-kind donations. Volunteer Program Services: Assist in meal prep or clean up depending on shift needs. Supervise and assist volunteers with completing tasks, while maintaining positive relationships and interactions with the public. Monitor and maintain inventory of House (household items and cleaning supplies). Greet, screen, receive, sort, and inventory all incoming donations, mail and deliveries to House.
Facilities: Clean and keep areas tidy, functional and welcoming. Perform a walk-through of entire House to ensure organization and safety of guests. Log and follow up on all maintenance issues observed during walk-through of the House.
Operations/Security: Meet with outgoing/incoming staff and volunteers at the beginning and end of each shift to relay important information. Compile statistical data and do weekly operations tasks assigned to appropriate shift. Be available by phone at all times while on duty. Maintain a safe and secure communal living environment for families.