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Housing Case Manager

Job Description
Emergency Family Assistance Association, Inc.
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

Job Title:                     Housing Case Manager

Hours of Work:          40 hours per week Monday-Friday. Work hours are 8:00 am - 5:30 pm with occasional evening hours. A specific schedule determined by the employee and their supervisor in conjunction with other staff who work at those locations.

Work Location:          Garfield, Louisville, CO 80027

In response to the Covid-19 crisis, some of the scheduled work, including participant contact, may be performed from a remote, off-site location, such as your home.  EFAA will provide some computer resources to facilitate the remote work using virtual meetings, etc.

Reports to:                  Housing Programs Manager

Position Summary

The Housing Case Manager assists families in EFAA’s short-term and transitional housing programs in increasing their self-resiliency and obtaining stable housing by providing trauma-informed, empowerment-based case management following the Family Resource Center’s guidelines and quality standards of care. Additional responsibilities include assisting with the property management of the site deliver mail, unit inspection, unit turnaround tasks, light cleaning, site/grounds checks. 

About EFAA

EFAA’s mission is to provide stabilizing services, innovative programs, and transformative advocacy to strengthen families and create a thriving community. For over 100 years, EFAA has provided a local safety net to vulnerable households, and has increasingly developed deeper programming to more systemically reduce poverty, prevent homelessness, build family resilience and create a more equitable community.

Areas of Responsibility

Essential Functions

  • Provide trauma-informed, strengths-based case management services to housing residents designed to assist them in their efforts to acquire stable housing and increase self-resiliency.
  • Coordinate case planning with family strengthening and children’s programs to provide cohesive wrap around services.
  • Provide residents with household supplies and direct financial assistance during their stay.
  • Maintain positive working relationships with community partners and other agencies working with housing residents.
  • Execute property management protocols in collaboration with finance and property management team.
  • Follow up with residents after program exit.
  • Maintain data entry requirements through Bishop File and Boulder County Connect database.
  • Attend monthly Program Team meetings in Boulder and weekly Housing Team meetings.
  • Coordinate the acquisition, stocking, and distribution of donated food, furniture, and household supplies acquired through donors.
  • Organize community events for residents, independently or in collaboration with the children’s activity coordinator, to foster community within housing sites.
  • Represent EFAA at community groups and public forums.
  • Assist in the development and evaluation of programs and services.
  • Commit to a professional development plan.
  • Minimum bachelor's degree in relevant field (or commensurate professional experience).
  • Two years of case management experience with underserved or vulnerable populations or related graduate/undergraduate degree with relevant experience.
  • Verbal and Written Spanish language proficiency
  • Proficient in MS Office and Google platforms (Word, Excel, Docs, Sheets)
  • Ability to maintain a high degree of confidentiality
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to establish priorities in an environment of competing demands.
  • Ability to communicate and work easily with a wide variety of people
  • Commitment to the mission of EFAA and diversity, equity and inclusion.
  • Attention to detail and an ability to manage multiple projects a must.
  • Preferred Qualifications: • Experience working with families experiencing homelessness • Public speaking experience • Leadership experience


This is a full-time position (100% FTE) or 40 hours per week. The salary range for this position is $46,000 - $50,000. Competitive pay commensurate with education and experience.


Why You Should Apply

EFAA's culture is employee-focused, providing access to a generous benefits package including:

  • Competitive paid time off and holidays
  • Choice of employer-paid health insurance plans, including family coverage options
  • Employer paid Simple IRA contributions
  • RTD Ecopass
  • Language bonus for bilingual English / Spanish employees
  • Family friendly policies and practices
  • A commitment to professional development and training
How To Apply

How to Apply

Please email your cover letter and resume to [email protected] with the subject line “Housing Case Manager”. Applications will be reviewed on a rolling basis.

Non-Discrimination Policy

Our people are the foundation of who we are as an organization. Attracting, hiring and retaining diverse talent enables us to be more innovative and better serve our employees, volunteers, participants, and the community. EFAA is dedicated to the principles of equal employment opportunity (EEO). We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, regardless of age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.  Options of some portion of the job to be performed remotely exist after COVID, but significant on-site presence will be expected.

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