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Housing Navigator - Community Housing

Job Description
Volunteers of America Colorado Branch
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Communications | Health & Mental Health | Programs/Services | Other
Job Description: 

The mission of the Volunteers of America Colorado Branch is to identify and serve the basic needs of the most vulnerable individuals and families within the community.

Areas of Responsibility

The Housing Navigator is tasked with engaging, recruiting, and retaining landlords, conducting housing consultations with program participants, and serving as the subject-matter agency expert in all matters related to the development of programming linked to housing placement. Job duties include conducting vacancy searches, hosting informational meetings with participants and partners, coordinating participant placement into housing, developing and maintain housing databases, composing regular correspondence with landlords and assessing their program satisfaction, identifying housing options for program participants, training staff members and program participants in the subject areas of landlord retention, landlord/tenant rights and responsibilities, and housing development/operating models relevant to homeless services. May also be responsible for a small caseload of participants for case management purposes.



• Ensures that the family’s voice is heard, and their ideas play a prominent role in programming.

• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent housing standards: rapid re-housing.

• Responsible for collecting necessary documents to obtain housing; identification documents, income changes, changes in household, etc.

• With a small case load, provides intensive case management for the families; ensures families receive regular engagement in services.

• Outreach, engage, recruit, and retain landlords in order to identify available permanent housing stock.

• Coordinate the placement of program participants into housing. Ensuring that the placement is appropriate for each household.

• Assist clients in their search for housing; filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.

• Provide education, guidance, and resources to program participants in order to support their housing search and retention.

• Provides tenant/landlord mediation in coordination with Community Housing team and responds to landlord requests within two business days.

• Deliver training to staff and program participants in the subject areas of landlord retention, landlord/tenant rights and responsibilities, and housing development/operating models relevant to homeless services.

• Responsible for identifying and serving the unique needs of households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

• Develops specialized knowledge related to service delivery database systems within the organization. Conducts intakes, housing orientations, and lease-ups. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.

• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

• Develops, directs and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households. Assists in relocating families as needed and securing emergency housing.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains literal homelessness documentation and disability documentation.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Performs job responsibilities in accordance with the Social Work Code of Ethics.

• Performs all other duties as assigned.



• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• Utilization of various databases including Homeless Management Information System and Service Point.

• Ensures equitable and inclusive services.

• Ensures that participant(s) has an active voice in programming.




• Bachelor’s degree in human services, social work, or a closely related field or related experience.

• At minimum, one full year of working with literally homeless population.

• Familiarity with current housing market information, housing trends and available resources.

• Colorado driver’s license and state-mandated automobile insurance.



• Familiarity with current housing market information, housing trends and available resources.

• Experience working with literally homeless population; families.

• Crises intervention skills.



• Expert written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organization skills.



• Must be willing to use vehicle for service provision throughout a seven county area. Works in close proximity to others staff residing at Bannock Youth & Family Center.

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments



Full time 40 hours per week Monday through Friday. Some evenings and weekends required.



455 Bannock Street Denver, CO 80204

  • Qualifications listed above

Benefit eligibility is based on job type/status


Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Short Term & Long Term Disability

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

How To Apply

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