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Housing Specialist

Job Description
The Action Center
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

This position will play a critical role in homelessness prevention throughout Jefferson County.  The initial focus will be on providing rent assistance to Jeffco residents who have been impacted by the COVID-19 pandemic.  As pandemic restrictions subside, this position will also provide ongoing support to families receiving rent assistance to ensure continued stability for that individual/family.  This position will be working towards the Action Center’s overall mission to stabilize lives and promote pathways to lasting change.  You will work as part of the Program Services team.  Bilingual in Spanish and English is preferred. 

Areas of Responsibility
  • Administration of rental assistance through various grant funding sources to individuals living in Jefferson County 
  • Interview, assess and assist clients with rent assistance needs according to established procedures, maintain all necessary grant paperwork
  • Enter, edit, and document records in web-based data system
  • Serve as a professional representative of the Action Center to the community
  • Become subject matter expert in all matters related to the development of programming linked to housing security
  • Assess the needs of participants experiencing challenges related to housing insecurity and link them with internal and external resources in the community;
  • Establish individualized case management plans with households most at-risk for entering the homeless system and provide those households with supportive services to stabilize their housing. Supportive services include, but are not limited to advocacy with landlords to deter evictions, identifying new appropriate housing placements, and direct emergency assistance in the form of rental and/or utility financial assistance;
  • Assist households in establishing eligibility for subsidized housing; utilization of the coordinated entry system
  • Assist in the development of new housing opportunities and partnerships to benefit program participants - including but not limited to - municipal and county navigators, local housing authorities and other agencies
  • Keep current with landlord laws, ordinances, evictions and regulations that impacts housing
  • Identifies affordable housing units, develops and maintains positive relationships with local property owners and landlords
  • Attend agency functions and/or special events as needed
  • Other duties as assigned


The Housing Specialist works closely with participants, and with staff and volunteers throughout the agency to accomplish objectives and may represent the agency in the community as assigned.


The work involves normal physical activity associated with an office environment and the position may occasionally support the grocery and clothing bank.


Work is primarily performed in an office environment, however meeting participants in the community may be part of assistance provided and may occasionally support the grocery and clothing bank within the Program Services Building.  Some evening and weekends may be required depending on participant needs and schedules

  • Bachelor’s degree in human services or related field required
  • Minimum of two years of work/volunteer/internship experience in a social services setting
  • Competency in boundary setting with participants and volunteers, and comfortable using de-escalation techniques required
  • Bilingual in Spanish and English is preferred.
  • Experience with and comfort in using Microsoft Office and Google applications
  • Experience connecting individuals and families to community resources; experience with budgeting a plus
  • Ability to communicate with community partners, build organizational relationships and relate well to participants, staff, and volunteers
  • Good organizational skills, ability, and willingness to exercise initiative, work independently within a team framework, with great attention to detail
  • Comfort and experience in having difficult conversations, providing crisis intervention and verbal de-escalation techniques. Knowledge and familiarity with Trauma Informed Care
  • The ability to maintain a non-judgmental attitude and a display of unconditional positive regard when working with persons experiencing homelessness or other hardships.
  • Ability to network and build relationships; strong communication and people skills
  • Must have own transportation and vehicle insurance to conduct job related travel.

$17-22/hour, Depending on Experience


Eligible for Employer paid Medical, Dental, Vision, Life, Long-Term Disability, EAP, Vacation, Sick, and Personal paid time off. Voluntary benefits include Short-Term Disability, 401(k) Plan, FSA, AFLAC, and LegalShield.

How To Apply

Please submit a cover letter AND resume to [email protected]

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The Action Center is an equal opportunity employer.

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