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Improvement Advisor

Job Description
Metro Denver Homeless Initiative
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

Join the work to end homelessness in Metro Denver! The Metro Denver Homeless Initiative (MDHI) is a non-profit organization with over 20 years of leadership in addressing homelessness in the seven-county region. The Improvement Advisor (IA) is devoted to helping identify, plan, and execute process and performance improvement projects throughout the Metro Denver Continuum of Care, deliver successful results, and implement changes across the system.  Improvement efforts will focus on producing equity throughout the system using Built for Zero methodology to enhance the coordinated entry system and meet all HUD data standards and system performance measures. 

MDHI is an organization that values diversity and we encourage people from all backgrounds to join our team. As an employer we are committed to ensuring equity is applied to all employment policies, procedures, and decisions. This is consistent with the MDHI’s goal of achieving and ensuring diversity in the workplace and equity within the Metro Denver Continuum of Care. 

Areas of Responsibility
  • Educate, coach, and mentor multi-level stakeholders on performance improvement, data collection and analysis, project management, and change management methodology and techniques, with the purpose of enabling teams across the organization to become experts at guiding their own improvement. 
  • Model and utilize performance enhancing tools to promote and implement effective process improvements, problem analysis, and measurement practices. 
  • Utilize project management tools and principles to define and manage project scope, document and monitor timelines and deliverables, and resolve risks and barriers. Identify and resolve dependencies and constraints between and across projects by working with project leaders, sponsors, and management. Efficiently and effectively assess resources to support initiatives and achieve milestones.  
  • Facilitate groups and teams to promote effective and efficient achievement of their goals with optimal participation of all members. Teach others to efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and techniques.  
  • Establish and maintain effective communications with all stakeholders. Anticipate stakeholder needs and quickly respond with appropriate and helpful solutions.  
  • Collect, analyze and interpret data to identify improvement opportunities in Homeless Management Information System and present findings to various audiences including senior leaders.  
  • Design and support implementation of infrastructure and systems to enable providers to operate with maximum efficiency, effectiveness and household-centricity.  
  • Oversee project components of MDHI initiatives aimed at improving processes, improving health of populations, and reducing costs. 
  • Ability to work with diverse teams representing various disciplines and all levels of staff.
  • Understanding of systemic causes of homelessness through a JEDI (Justice, Equity, Diversity and Inclusion) lens.
  • Excellent communication and active listening skills. Ability to negotiate collaborative efforts internally and externally.
  • Skilled at facilitating a group process and teambuilding.
  • Ability to demonstrate strategic thinking to guide alignment with organizational goals and priorities.
  • Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis and interpret data.
  • Ability to work independently, be result oriented, and manage multiple priorities.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to handle medium to large scale projects involving multiple resources and spanning many months from start to finish.
  • Ability to travel to meetings in various sites at such time as in-person meetings are again feasible.
  • Minimum of one year experience with coaching teams or facilitating quality improvement or three years of experience working in a homeless service setting.
  • (Preferred) Experience facilitating quality improvement in a homeless service setting.
  • (Preferred) Lived experience of homelessness.
  • (Preferred) Familiarity with Continuum of Care requirements and (data) standards.
  • (Preferred) Familiarity with HUD’s expectations of Coordinated Entry System (CES) as well as other relevant federal policies.
  • Diverse candidates (BIPOC, etc.) encouraged to apply.

Salary range: $55,000-60,000  


MDHI offers an excellent benefit package, including:  

  •  A highly-competitive salary that aligns with our philosophy of hiring the best and brightest in the region  
  • Employer paid medical, dental, and vision insurance at 100% for the employee with family plans available  
  • Generous paid time off and a culture that encourages a healthy work/life balance  
  • Life insurance  
  • A 403(b) retirement plan available from your hire date  
  • A flexible work environment, dedicated to ensuring your safety and security during COVID-19 and other health crises  



How To Apply

Interested candidates should submit a cover letter and resume to: [email protected].  

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