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Insurance Benefits Administrator

Job Description
Colorado PERA
Organization Type: 
Government agency
Job Location: 
Central Mountains
Type of Job: 
Job Category: 
Job Description: 


This position is responsible for providing PERA's insurance program information to retired and active members.  Ability, compassion, and patience to work with a retired population.  Endurance to explain complex concepts in simple terms in an effort to take our member from confusion to understanding.  Advocates with carriers on behalf of members and understands compliance rules with insurance plans.


Our ideal candidate has experience in the healthcare insurance industry.  We are looking for a motivated, team player who takes pride and ownership in their responsibilities.  The ability to work effectively in a deadline driven environment, follow established processes and procedures, and confirm the accuracy of your own work is a must.  If you are a self-starter with the ability to communicate effectively, and often empathetically, with a variety of people, this is a great fit.  You will use your unique skills to do important and meaningful work for the state of Colorado citizens.

Areas of Responsibility


  • Provide accurate and timely health care, prescription drug, dental, vision, and life insurance information to PERA's retired and active members
  • Skilled with delivering information that may not be well received with empathy while upholding plan rules and restrictions
  • Effectively explain and clarify plan information including counseling
  • Daily communications with members include: in-person, over the phone, written correspondence, and at scheduled meetings
  • Act as liaison between members and carriers in researching and resolving eligibility, coverage, and claims issues
  • Manage and complete workflow items and reports, such as discrepancy reports and aging out of the plan
  • Manage multiple interruptions on a daily basis, while maintaining a high level of accuracy in work product
  • Utilizes analytical reasoning skills and proactive research methods to assist with and prepare for member interactions
  • Process and resolve members elevated inquiries and issues, such as claims related questions and prescription drug eligibility
  • Reconcile premium payments and eligibility of enrollees with carriers
  • Prioritize and organize work maximizing effectiveness to efficiently meet deadlines
  • Participates in training and educational opportunities for ongoing professional development
  • Maintain regular and prompt attendance in the workplace
  • Carries out other duties as assigned
  • QUALIFICATIONS Bachelor's degree in business or related field; three years' experience in insurance or employee benefits; or equivalent combination of education and experience Must be able to provide an excellent customer service experience .


Health Insurance is 100% employer paid, generous paid time off as well as paid volunteer hours, PERA defined benefit plan, 401(k) and 457 defined contribution plans, tuition assistance, certifications, on-the-job training, free access to on-site fitness center, free on-site parking or RTD subsidy, and more. For more information, please visit

How To Apply


Complete the employment application online at Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:

  1. Why are you interested in this position?  Why do you think your skills and/or experience would make you successful in this position?
  2. Describe a situation where you had to communicate difficult information and how you handled it.
  3. When faced with multiple tasks, how do you prioritize the demands?  What were the results?
  4. How do you handle multiple interruptions or breaks in routine when focused on a task at hand?


Colorado Public Employees' Retirement Association (PERA) provides retirement and other benefits to the employees of more than 500 government agencies and public entities in the state of Colorado. Our main office is located in Denver; where 300 days of sunshine, a thriving cultural scene, diverse neighborhoods, and natural beauty combine to make it the nation's top city in which to live, work, and play. PERA is a vital and stable contributor to Colorado's economy.

Our mission is to promote long-term financial security for our membership while maintaining the stability of the fund. Our vision is to become the retirement plan of choice for all Colorado public employees.

At PERA, you can be part of a dynamic, collaborative group of professionals working to fulfill the retirement expectations of our members. You will use your unique skills to do important and meaningful work that is critical to the success of both the organization and the state of Colorado that you love. You will have the opportunity to develop, become an expert in your role, and tackle new challenges, all while enjoying the competitive compensation, lifestyle, and stability that PERA provides. Thus, for both member and employees, PERA represents "One of Colorado's Best Investments."

Position Title:            Insurance Benefits Administrator         
Division:                     Insurance Division       
Reports to:                 Insurance Manager       
Job Status:                Full Time Non-Exempt           
Salary:                        Commensurate with experience         
Posting Dates:           8/9/2019 - 8/25/2019

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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