At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.
The Medical Assistant will provide psychiatric services to consumers at Jefferson Center for Mental Health. Medical Assistant will collaborate with prescribers in all phases of medication management and follow-up, medication groups, medication problems and side effects. Identify potential physical problems impacting the mental health consumers.
Essential Job Duties
- Coordinate prescription refills; respond to all refill requests within 3 business days.
- Coordinate PAP refills; respond to all refill requests within 3 business days
- Assist in medication groups, as required.
- Assist consumer with med box refills.
- Perform injections.
- Review and order labs, notify prescriber of any abnormal labs requiring immediate attention.
- Assist prescribers in tracking and meeting timeframes for annual labs and AIMs
- Ensure compliance with OSHA regulations.
- Coordinate medication processing and applications with PAP office.
- Stock and reconcile the medication cabinets.
- Provide consumers with medication education.
- Screen calls from consumers for medication problems and refills. Return calls promptly, within 24 hours during working days.
- Monitor consumers for side effects of meds or any medical condition that may affect their mental illness.
- Monitor and review consumers’ charts for medication/medical issues with appropriate follow-up.
- Coordination of care with consumers’ prescribers, including documentation of medical medications & dosing, physical diagnoses, and referrals as indicated.
- Submit prior authorizations to consumers’ insurance in a timely fashion; address medication changes with prescribers as needed.
- Attend mandatory in-services, compliance with individualized training plan, if required.
- Participate in POD review meetings by coming prepared with an agenda. Report high risk/problem cases, and utilize a problem solving approach as well as feedback.
- Attend supervision at times and intervals agreed upon with supervisor.
- Engage child and adult consumers and their families in the treatment process and goal-setting, primarily for medications only clients.
- Identify risk factors including lethality. Work constructively with consumer to reach agreed upon outcomes, and coordinate care with internal and external providers.
- Applicant should exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
- Maintain effective interpersonal relations with consumers, peers, subordinates, upper management, visitors and the general public.
- Effectively respond to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, pages, email and other requests.
- Cooperate with other community agencies, as appropriate, and in agreement with supervisor. Volunteer to work on Center committees and/or task forces.
- Provide back-up for clinical emergencies as needed with various other Center offices.
Note: Employees are held accountable for all duties of this job. This job description is intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
- Candidate must have Medical Assistant Certification through an accredited college
Required Work Experience:
- Candidate must have 1 year of medical assisting experience, preferably in a psychiatric setting. 2 years of experience preferred.
Technical Skills and Knowledge:
- Must be knowledgeable of psychiatric medications and typical dosing parameters
- Required to have knowledge of psychiatric care/mental health diagnoses and treatment
- Applicant must have working knowledge of medical terminology and abbreviations for script writing and charting.
- Candidate must have a good understanding of psychotropic medications and their side effects.\
- Candidate must have developed awareness of various medical conditions, medication interactions or side effects that may affect the health or psychological functioning of a client.
- Candidate must have the ability to communicate well with clients from all walks of life
- Candidate must be able to communicate effectively with staff and providers
- Must possess basic computer skills