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Program Manager

Job Description
Crisis Center
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

The Crisis Center exists to end domestic violence through advocacy, education and prevention while helping communities live free of violence.

The emergency shelter is 7 bed facility providing a safe confidential shelter for victims and their children escaping the atrocities of domestic violence Due to space constraints, victims are limited to a 21-day stay. During their stay, all daily essentials for living are provided; on-site therapy, assistance with goal setting and 24-hour emotional support is available.

The Program Manager reports directly to the Director of Programs and is responsible for  the operations of the emergency residential facility, community advocacy program and legal advocacy program. The Program Manager is responsible for the hiring, training, and supervision of paid staff (Shelter/Community Based Advocates, Relief Staff and Legal Advocates), and direct service volunteers.  The Program Manager works as part of a supervision team, to develop, update and present resources to the shelter team that will address the needs of the families we serve.  This is a full-time salaried, exempt position. 

Areas of Responsibility



  • Provide a leadership role to advocacy staff members including scheduling, training, documenting hours, evaluation, supervision and providing feedback. 
  • Schedules employees and ensures proper 24-hour coverage to meet the needs of shelter.
  • Communicates with agency staff to ensure proper quality of service provision.
  • Participate in all agency in-service trainings, monthly all staff meeting and scheduled staff retreats.
  • Make referrals to, and/or facilitate trainings to staff members and volunteers.
  • Participate in system data collection and reports.  Responsible for compiling and reporting data necessary for grants.
  • Conduct chart reviews for Crisis Center outcome measurements.
  • Complete necessary paper work and forms on scheduled shift.
  • Execute sound decisions regarding emergency services/repairs to the shelter facility.
  • Provide input in the development and implementation of shelter, community advocacy and legal programs and provides input about resources (financial, staffing, etc.) needed in the operation of these programs.
  • Coordinates the on-call schedule and fills in for on-call duties as needed. Provides direction and, if necessary, coverage at shelter in the event of an emergency/crisis situation within shelter.
  • Attends and facilitates monthly staff meetings. Presents information on topics relevant to the advocates and interns work, as requested.
  • Promote interactions and provide a leadership role to volunteers, including training, documentation of hours, evaluation, supervision and feedback. Trains, schedules and supervises direct service (crisis line) volunteers.


  • Answers the 24- hour crisis line and responds to call accordingly, as needed.  Documents all calls whether crisis, advocacy, informational and/or counseling calls. Performs crisis intervention.
  • Oversees stats tracking for the Lethality Assessment Program.
  • Accepts and discharges clients from shelter, as necessary. Completes all documentation requires for intake and/or discharge of clients.
  • Maintain strong, supportive relationships and open communication with clients in the program. 
  • Adhere to confidentiality requirements at all times.
  • When necessary, assist clients with obtaining necessary services and provide direction to staff in terms of services provision. This includes, but is not limited to safety planning, navigations of the civil and criminal legal systems, social services, housing, and referrals to other agencies. 
  • Coordinates Adopt-A-Family Program in conjunction with the Director of Development.
  • Adheres to and upholds all policies and procedures and protocols of Crisis Center. Ensures implementation of policies and procedures and provides feedback and corrective action to staff when necessary. 
  • Ensures implementation of all expectations that are required of clients, while in shelter (Welcome Packet, Living Agreement, Grievance Policy, etc)
  • Collects and reports client statistics as required by the Crisis Center and grant funding.
  • Other duties as assigned.

NOTE: This job description is not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework for the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by a person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements to the work of the Crisis Center and are subject to possible modifications to reasonably accommodate individuals with disabilities. Crisis Center is an Equal Opportunity Employer.

Equal Opportunity Employer: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Crisis Center will be based on merit, qualifications, and abilities. The Crisis Center does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, sexual orientation, gender status, military status, age over 40, disability, or any other characteristic protected by law.

  • B.A or Masters Degree, in related field, preferred. Work experience may substitute for education.
  • 2-3 years of management experience or demonstrated leadership in previous work experience.
  • 2-3 years of experience working with individuals and families living with domestic violence.
  • Knowledge of domestic violence, physical, sexual and emotional abuse and the effects on individuals and families.
  • Dependable transportation, valid Colorado State Driver’s License & good driving record.
  • Ability to lift 20-30lbs.
  • Knowledge of available resources that pertain to individuals and families.
  • Ability to work independently and as part of a team.
  • Experience, ability and willingness to work as a team with diversified staff, volunteers and constituents.
  • Knowledge and experience in crisis intervention or domestic violence, advocacy and safety planning.
  • Excellent presentation and training skills.
  • Basic computer skills.
  • Knowledge of human service delivery systems and systems advocacy.
  • Updated CPR/First Aid Certificate
  • Bi-lingual will receive priority.


Full-time, salaried, exempt position base salary. This position requires working in the office (in northern Douglas County) three days a week or more if deemed necessary.  $57,000- $62,000 annually based upon experience and education. Salary deferential for Spanish speaking, directly relevant certifications and experience.



Medical/vision/dental benefits; paid time off (4 weeks accrued in first year); paid holidays; Employee Assistance Program; employer-paid life insurance; and retirement plan (employee contribution only).

How To Apply


Please send resume and cover letter by October 11th to Jody Curl, Director of Program, at [email protected]. No phone calls, please.

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