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Program Services Navigator

Job Description
The Action Center
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Job Location: 
Denver Metro
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Job Description: 

This position will initially focus on administering our financial assistance programs such as rent/deposit/mortgage assistance, utility assistance, and the Betty Proctor Fund as part of our agency’s COVID-19 response.  Post-COVID response the Program Services Navigator is primarily responsible for supporting participants through the Intervention Services program.  This includes assessing participant’s needs and providing them with resources that support their path to self-sufficiency.  Bilingual in Spanish preferred.

Areas of Responsibility


  • Responsible for assisting with the administration of multiple rent/deposit/mortgage assistance grants awarded to The Action Center.
    • Screen, interview, and assist participants with rent/mortgage/deposit assistance needs according to established procedures.
    • Maintain all necessary grant paperwork in an accurate and concise manner and enter participant records into web-based data system.
  • Coordinate and provide other financial assistance services to meet the needs of participants to include the Betty Proctor Fund and utility assistance.
  • Provide additional and appropriate services, referrals, and education to participant.


  • Interview, assess and assist participants with immediate needs requests by determining options for self-sufficiency, connections to appropriate internal services and external referrals, and navigation to other resources
  • Coordinate and provide services to meet the needs of participants.  This may include:
    • Onsite restricted funded programs – including but not limited to the Betty Proctor Fund, rent assistance, and utility assistance
    • Referrals to partner agencies both onsite and in the community
    • Maintaining daily records and program documentation for all applications and distribution of funds
    • Possibility for outreach services on-site at several community provider office locations to administer rental assistance funds to eligible participants
  • Responsible for all necessary grant and program documentation for each associated program which includes recording information in web-based data management systems.
  • Support volunteer participant advocates as needed in their work with participants and in the delivery of programs.  This may include assisting participants in the self-select grocery, in the clothing bank and general support in building operations as related to serving participants.
  • Support the Housing Navigator, as needed, with light case management duties or assignments including referrals to supportive services and follow-up/check-in with participants.
  • Communicate effectively with the agency Program Services Building teams, programs leadership, volunteers and community partners about program activities, progress and difficulties.  This may include:
    • Providing support to other program services staff and volunteers during challenging situations
    • Maintaining daily records and program documentation
    • Utilize onsite electronic systems to support participant service and management
  • Maintain good working relations with external community services providers, our donors and volunteers
  • Attend agency functions and/or special events as needed
  • Update resource handouts as needed
  • Other duties as assigned


The Program Services Navigator works closely with participants, and with staff and volunteers throughout the agency to accomplish objectives and may represent the agency in the community as assigned.


The work involves normal physical activity associated with an office environment and the position may occasionally support the grocery and clothing bank.


Work is primarily performed in an office environment but may occasionally support the grocery and clothing bank.

  • Bachelor’s degree in human services or related field required; or equivalent work experience
  • Requires a minimum of one year of work/volunteer experience with vulnerable populations with an awareness of and dedication to basic human needs
  • Prefer bilingual in Spanish
  • Competency in boundary setting with participants and volunteers, and comfortable using de-escalation techniques required
  • Good organizational skills, ability, and willingness to exercise initiative, and work independently within a team framework required
  • Ability to relate well to participants, staff, volunteers, professional service provider staff and general public is required
  • Basic competency in computer technology for communication and database entry is required •
  • Experience with financial counseling a plus

$15.50-17.50/hour, Depending on Experience.


Eligible for Employer paid Medical, Dental, Vision, Life, Long-Term Disability, EAP, Vacation, Sick, and Personal paid time off. Voluntary benefits include Short-Term Disability, 401(k) Plan, FSA, AFLAC, and LegalShield.

How To Apply

Please submit a cover letter AND resume to [email protected]

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The Action Center is an equal opportunity employer.

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