ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensures that the participant’s voice is heard, and when appropriate the resident’s ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including support services, and field-relevant best practices.
• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Clearly documents all interactions. Ensures timely reporting within data entry systems. Develops specialized knowledge related to service delivery database systems within the organization.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all participants in the facility. Manages the milieu and addresses any conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general house maintenance such as supplying personal items, conducting building walk-through, enforcing rules, etc.
• Serves as coordinator for special projects as assigned.
• Performs benefits navigation and resource referrals for Veterans Treatment Court participants and attends Veterans Treatment Court weekly.
• Manages access to clothing bank, food pantry, and Veteran Services Center services for all Veterans Treatment Court participants.
• Maintains front desk duties that include but are not limited to answering phone calls, taking message, accepting donations, handling mail, connecting clients with case managers, etc.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training volunteers and staff members.
• Regulates, receives, and ensures proper handling of donations; orders and keeps track of Veteran Services Center inventory/resources.
• Interacts courteously and professionally with Veteran Services Center clients, donors, volunteers, and VOA staff and resolves conflicts when necessary.
• Helps Veteran Resource Manager recruit and train volunteers, develop volunteer job descriptions and supervise volunteers as they perform assigned tasks.
• Attends regular staff meetings and other meetings as requested by the Veteran Resource Manager.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.
COMPETENCIES
• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that guests have an active voice in programming.
• Self-motivated and directed · Open to receiving and providing feedback; focused on conflict resolution.
• Adaptable.
SUPERVISORY RESPONSIBILITIES
• There are no supervisory responsibilities for this position.
Requirements
MINIMUM QUALIFICATIONS OF POSITION
• Associates Degree in a related area or the equivalent experience in human services.
• One-year direct human service experience.
• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
• Criminal and civil background checks within 30 days of hire.
• Good organizational and planning skills; works well as part of a team.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available) and state-mandated automobile insurance.
• Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)
• Proficient with Windows operating system.
PREFERRED QUALIFICATIONS OF POSITION
• Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience.
• Administrative experience and/or milieu management.
• Crises intervention skills
• Bilingual – English and Spanish
KNOWLEDGE AND SKILLS
• Strong written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organization skills
• Must have the ability to present and communicate professionally.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS.
• Ability to be single staffed while in the facility while having the responsibility for the safety of up to 50 guests.
• Ability to move quickly and safely to do perimeter checks, and in cases of an emergency.
• Must be able to lift up to 50 lbs. 10 to 15 times per day.
• Must be able to stand and walk for long period of time.
POSITION TYPE AND EXPECTED HOURS OF WORK
• Full time
• Monday – Friday 7:00am – 4:00pm
• Work hours may vary but are typically regularly scheduled around a 40-hour work week designed to fulfill program objectives with occasional overtime requirements.
LOCATION
1247 Santa Fe Drive, Denver, CO 80204
Colorado Nonprofit Association