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Veteran Support Specialist

Job Description
Rocky Mountain Human Services
Organization Type: 
Job Location: 
Denver Metro
Type of Job: 
Job Category: 
Job Description: 

This position is responsible for coordinating supportive services to Veterans and their households who are homeless or at risk of homelessness.  The Veteran Support Specialist will provide respectful, individualized and effective trauma-informed case management services to ensure Veteran clients receive the assistance needed to promote housing stability.  The Veteran Support Specialist will function as a member of a Team of case managers and other specialists who are working to provide supportive services to Veterans while meeting program requirements under the Supportive Services for Veteran Families (SSVF) program.  The Veteran Support Specialist will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities.  As a case manager, the Veteran Support Specialist is responsible for detailed documentation of client case files that meet VA and Rocky Mountain Human Resources standards. This position may require occasional travel throughout Colorado and into Wyoming.

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization serving children with developmental delays and disabilities, adults with cognitive and intellectual disabilities, and veterans in need of employment assistance or who are homeless.

Areas of Responsibility

Essential Duties

  • Make an initial telephone contact with the client within two (2) business days after case assignment.  Establish a date and time for a face-to-face meeting to develop a Housing Stabilization Plan.
  • Meet with the Veteran client (and his or her household members, if requested by the client) to determine what types of services are needed to secure housing or prevent homelessness. 
  • Develop a Housing Stabilization Plan.  Ask the client to identify his/her goals and needs and what services he/she believes would help meet those needs.  In the event the client is unsure of what services may be beneficial, suggest various services or programs for the client.  When a choice of service providers is available, assist the client in choosing among the various service providers available, taking into consideration any preferences the client may have concerning his/her service provider. (Factors such as gender, age, culture, language, location and hours of availability will be considered as part of the selection process). 
  • Assist the client in accessing services the client has chosen by arranging appointments for intake interviews and assisting with any needed paperwork.  Research available funding for the services and potential service providers as needed.
  • Make contact with clients on a twice-monthly basis (minimum) to determine the client’s progress on accessing housing and his/her satisfaction with any services they may be receiving.  Document results of the contact. 
  • Maintain accurate, detailed documentation of client case files.  Input required data into HUD Homeless Management Information System (HMIS) and local systems.  Meet program requirements for documentation milestones.
  • Develop and maintain detailed working knowledge of governmental and community programs and services that will provide support to Veteran clients and enhance their housing stability.
  • Develop and maintain working knowledge of program guidelines for the Supportive Services for Veteran Families program.  Ensure program guidelines are met when providing services to Veteran clients.

Knowledge, Skills and Abilities

  • Excellent organizational, communication and facilitation skills.
  • Strong attention to detail with regard to generating/maintaining client records and ensuring HAV program requirements are met for delivery of supportive services.
  • Ability to work cooperatively and effectively in a team environment with coworkers to contribute to HAV team success.
  • Ability to maintain confidentiality.
  • Ability to assess individual needs and develop plans that meet the client’s needs.
  • Knowledge of basic computer functions and proficiency in Microsoft Office Suite
  • Excellent customer service skills. 
  • Strong problem solving experience


  • Bachelor’s degree, preferably in social work, social sciences, or related field
  • Ability to work independently while meeting work suspenses and program standards
  • Prior Case Management experience
  • Prior experience working with homeless populations
  • Experience working with military and/or Veteran populations
  • Valid driver’s license and proof of insurance

RMHS provides great benefits such as:

  • Employer paid medical, dental, and vision benefits
  • Generous paid time off such as vacation, sick, personal, and holidays
  • Life and disability insurance
  • Tuition reimbursement (full-time employees only)
  • Mileage reimbursement
  • 403(B) with company match
How To Apply

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