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Veteran Support Specialist

Job Description
Rocky Mountain Human Services
Organization Type: 
Job Location: 
Pikes Peak Region
Type of Job: 
Job Category: 
Job Description: 

The Veteran Support Specialist will provide respectful, individualized and effective trauma-informed case management services to ensure Veteran clients receive the assistance needed to promote housing stability.  The Veteran Support Specialist will function as a member of a team of case managers and other specialists who are working to provide supportive services to Veterans while meeting program requirements under the Supportive Services for Veteran Families (SSVF) program.  The Veteran Support Specialist will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities.  As a case manager, the Veteran Support Specialist is responsible for detailed documentation of client case files that meet VA and Rocky Mountain Human Resources standards. This position may require occasional travel throughout Colorado.


Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization serving children with developmental delays and disabilities, adults with cognitive and intellectual disabilities, and veterans in need of employment assistance or who are homeless.


Areas of Responsibility

Essential Duties

  • Provide best practice, Housing First, Rapid Rehousing and Homeless Prevention services to assist in quickly preventing or resolving housing crises.  A Housing First approach assumes that people should start with safe, stable permanent housing. They may then address other life issues for maintaining safe, stable permanent housing.
  • Develop and maintain working knowledge of program guidelines for the Supportive Services for Veteran Families program.  Ensure program guidelines are met when providing services to Veteran clients.
  • Provide progressive case management services to the Veteran client (and his or her household members), which includes an individualized, client-centered full assessment, development of a Housing Stabilization Plan and budget to assist the Veteran in obtaining and/or maintaining safe, stable permanent housing.  This process may include office meetings, home visits, and client transportation to assist in accessing housing opportunities and community services available to them (driving a company vehicle).
  • Maintain regular contact with clients on a minimum of a twice-monthly basis to determine the client’s progress on accessing housing and other resources. 
  • Maintain accurate, detailed documentation of client case files.  Input required data into the Homeless Management Information System (HMIS) and local systems.  Meet program requirements for documentation milestones.
  • Develop and maintain detailed working knowledge of governmental and community programs and services that will provide support to Veteran clients and enhance their housing stability.  This may include research of other available funding sources as needed.
  • Develop and maintain working knowledge of program guidelines for the Supportive Services for Veteran Families program.  Ensure program guidelines are met when providing services to Veteran clients.

Knowledge, Skills and Abilities

  • Excellent organizational, communication and facilitation skills.
  • Strong attention to detail with regard to generating/maintaining client records and ensuring HAV program requirements are met for delivery of supportive services.
  • Ability to work cooperatively and effectively in a team environment with coworkers to contribute to HAV team success.
  • Ability to maintain confidentiality.
  • Ability to assess individual needs and develop plans that meet the client’s needs.
  • Knowledge of basic computer functions and proficiency in Microsoft Office Suite
  • Excellent customer service skills. 
  • Strong problem solving experience
  • Bachelor’s degree, preferably in social work, social sciences, or related field, or equivalent specialized work experience - Minimum of 3 years’ experience providing case management or direct service to a disadvantaged population.
  • Prior Case Management experience
  • Ability to work independently while meeting work deadlines and program standards.
  • Valid driver’s license and proof of insurance.

RMHS provides great benefits such as:

  • Employer paid medical, dental, and vision benefits
  • Generous paid time off such as vacation, sick, personal, and holidays
  • Life and disability insurance
  • Tuition reimbursement (full-time employees only)
  • Mileage reimbursement
  • 403(B) with company match
How To Apply

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