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Veteran Support Specialist - Northern Colorado

Job Description
Rocky Mountain Human Services
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Job Category: 
Administrative | Programs/Services
Job Description: 

Position Purpose

This Veteran Support Specialist (VSS) position will provide initial intake and eligibility screening for potential Veteran Clients to the Homes for All Veterans (HAV) program. The VSS is responsible for coordinating supportive services to Veterans and their households who are homeless or at risk of immediate homelessness.  The VSS will provide case management services to ensure clients receive assistance needed to promote housing stability.  The VSS will function autonomously and collaboratively with local agencies working to provide supportive services to Veterans while meeting program requirements under the Supportive Services for Veteran Families (SSVF) program.  The VSS will develop and maintain strong relationships with community partners and housing providers through networking and outreach activities.  As a case manager, the VSS is responsible for detailed documentation of electronic client case files.

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization serving children with developmental delays and disabilities, adults with cognitive and intellectual disabilities, and veterans in need of employment assistance or who are homeless.

Areas of Responsibility

Essential Duties

  • Maintain a working knowledge of program specific guidelines for the Supportive Services for Veteran Families program (SSVF).
  • Review existing records, if applicable, and determine eligibility for SSVF programs
  • Once eligible, make initial contact with the veteran within two (2) business days.
  • Meet with the veteran to determine what types of services are needed to secure housing or prevent homelessness. 
  • Develop a Person-Centered transition and housing stability plan and connect them with available services and benefits.
  • Identify barriers and solutions to maintaining stable housing.
  • Assist the veteran in accessing services and benefits.
  • Maintain regular contact with veteran in accordance to HAV policy and procedures.
  • Conduct case conferencing with HAV staff and other local partners to determine solutions to barriers.
  • Develop close relationships with landlords and housing resources.
  • Conduct habitability inspections.
  • Attend community meetings related to Veterans and Homelessness.
  • Conduct community outreach in various Northern Colorado towns.
  • Attend bi-weekly direct supervision meetings in person or via online platform.
  • This position will require travel throughout Northern Colorado and occasional travel to Denver.  The position is remote and reports to the Denver office.

Knowledge, Skills and Abilities

  • Ability to work autonomously with little day to day oversight.
  • Excellent organizational, communication and facilitation skills.
  • Ability to work cooperatively with others as necessary.
  • Ability to maintain confidentiality.
  • Ability to evaluate individual needs requiring professional judgment within established policies and procedures.
  • Knowledge of basic computer functions.
  • Excellent customer service skills. 
  • Strong problem-solving skills.

Preferred Qualifications

  • Prior military experience

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assesses veteran needs and eligibility for services.
  • Works with veterans, families and appropriate community agencies to coordinate and facilitate services.
  • Ability to meet/work with veterans in a variety of settings.
  • Attends staff, team, and department meetings.
  • Participates in agency and community planning and education.
  • Develops and maintains client case records, plans and reports.
  • Ability to drive personal or company vehicle
  • Lift and/or carry 20 lbs.
  • Sit, stand and walk for reasonable periods of time.
  • Maintains prompt and regular attendance.
  • Performs related work as assigned.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

  • Bachelor’s degree in social work, human services, social sciences or a related field or equivalent specialized works experience with the homeless and veteran populations
  • Prior case management experience
  • Prior experience working with the homeless military/veteran populations
  • Valid driver’s license and proof of insurance

RMHS provides great benefits such as:

  • Employer paid medical, dental, and vision benefits
  • Generous paid time off such as vacation, sick, personal, and holidays
  • Life and disability insurance
  • Tuition reimbursement (full-time employees only)
  • Mileage reimbursement
  • 403(B) with company match

Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.

How To Apply

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