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Data and Evaluation Manager

Job Description
Organization: 
Metro Caring
Organization Type: 
501(c)(3)
Job Location: 
Denver Metro
Type of Job: 
Full-time
Job Category: 
Administrative | IT | Other
Job Description: 

Do you?

  • Support building an anti-hunger movement in Colorado?  
  • Take initiative to make sure things get done well?
  • Communicate and collaborate as part of a team?
  • Approach your work with a racial equity lens?

Metro Caring works with our community to meet people’s immediate need for nutritious food while building a movement to sustainably address the root causes of hunger. Metro Caring is the leader and model for food sovereignty and anti-hunger work for Denver and the nation. We believe access to nutritious food is a right, not a privilege. Using a multifaceted approach, Metro Caring is innovative in solving problems related to hunger, with programming offered in Healthy Foods Access, Nutrition Education, and Community Activation.  

Metro Caring seeks a Data and Evaluation Manager who shall manage all database system and application software, and support our team in evaluating their work. This person shall be the ‘go to’ person supporting the full MC team (staff, volunteers and participants) in using data to further the mission of MC.

Areas of Responsibility

DATA MANAGEMENT SYSTEMS (DMS) ADMINISTRATION

  • Serve as primary system administrator for Metro Caring’s Salesforce environment (NPSP, 30+ users)
  • Handle all basic Salesforce administrative functions, including user account maintenance, system upgrades, reports and dashboards, and updates to objects, fields, formulas, workflows, and processes as needed
  • Provide technical support for staff and volunteers with issues related to Salesforce and other data management systems (Classy, EveryAction, Acuity Scheduling, etc.)
  • Serve as primary point of contact and support for DMS vendor contacts and external consultants
  • Monitor and maintain security and integrity of the Metro Caring database and ensure that Metro Caring’s data collection and retention processes are in compliance with all applicable regulations and funder requirements
  • Perform onboarding and ongoing training for staff on the use of Salesforce and other data management systems
  • Maintain documentation on processes, policies, and application configuration for end users (volunteers and staff)
  • Perform assessments of data processes and workflows to design and implement better data management systems
  • Work with staff across departments to coordinate the evaluation, prioritization, planning, and completion of new DMS development requests
  • Regularly audit all data management systems for equity and values alignment
  • Work with the Development Team on sourcing funding for DMS

DATA AND EVALUATION

  • Work with staff and community to develop theories of change and logic models for Metro Caring programs tied to Metro Caring’s strategic plan, and update these as needed
  • Develop monitoring and evaluation plans for Metro Caring programs, with a focus on measuring program outcomes and impacts
  • Collect and analyze data to drive a cycle of continuous improvement throughout Metro Caring’s activities
  • Ensure standardized collection and recording of quantitative and qualitative data, within and across programs
  • Provide and/or support training for staff on data collection and evaluation
  • Work with staff to develop tools (dashboards, scorecards, weekly reports) to monitor ongoing program activity
  • Collaborate with Communications and Development staff to develop reports and data visualizations that tell the story of the Metro Caring community
  • Ensure that all of Metro Caring’s evaluation processes follow principles of culturally responsive and equitable evaluation (CREE)
  • Engage community members with lived experience of hunger and poverty in the evaluation process
  • Establish and facilitate a Data and Evaluation Committee composed of staff, data and evaluation experts, and community members

CULTURE OF ENGAGEMENT

  • Attend weekly team meetings and monthly all-staff meetings/retreats
  • Attend at least three volunteer gatherings per week and meet and greet volunteers
  • Attend a Planting Seeds tour within first month of employment and invite at least 2 contacts per year to attend
  • Must have understanding of system inequities and a commitment to continue personal learning and growth around issues of race and class equity.
Requirements/Qualifications
  • Ability to work with and around diverse people
  • Excellent project management skills with ability to meet deadlines and handle and prioritize multiple tasks and requests
  • Ability to communicate effectively using both verbal and written communication skills
  • Ability to translate any technical information and training to non-technical individuals
  • Ability to evaluate information gathered from multiple sources and to assess the impact of proposed system and process changes to current systems and databases
  • A thorough understanding of the role played by data and application software to contribute to the long term goals of Metro Caring
  • Interest in learning tools for data visualization and analysis
  • Ability to anticipate and be ‘one step ahead’ in determining needs and solving problems
  • Experience with or interest in learning qualitative and quantitative data collection and analysis approaches
  • Salesforce Certified Administrator or equivalent work experience strongly preferred
Compensation/Benefits
Compensation: 

$52,000-$68,000 exempt annual salary

Benefits: 

Metro Caring offers a fulfilling workplace and comprehensive benefits package, including: joining a diverse, passionate, enthusiastic and collaborative team; annual professional development options, 120 hours per year of paid time off; paid sick leave; paid holidays; 401K retirement plan with a 5 percent employer-paid match; and competitive employee health, dental, short-term disability and family leave plans. 

How To Apply

To apply, please submit a resume and cover letter to job@metrocaring.org with “Data and Evaluation Manager” in the subject line, and title your documents “First Name_Last Name_DEM_Resume” and “First Name_Last Name_DEM_Cover Letter.” Please use your cover letter to communicate why you are excited to work to help build an anti-hunger movement in Colorado, highlight any experience you have working with volunteers, and highlight any of the above skills, abilities, and experience above that you have. This position will be filled on an ongoing basis. Applications will be accepted until positions are filled; however, priority will be given to those applicants who submit their materials before 5:00 PM MT on August 12, 2022  

Incomplete applications will not be considered. 

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